End-User IT Support Specialist

BuzzClan; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

BuzzClan in Columbia, SC seeks an entry-level IT Support Technician to assist students and staff with hardware, software, and network issues, focusing on friendly, patient service.

You will troubleshoot common problems, document steps, and escalate complex issues to senior staff when needed, while learning new technologies and procedures.

The role emphasizes teamwork and clear communication with nontechnical users, supporting Windows environments and standard productivity tools.

Qualifications

• High school diploma or equivalent with basic knowledge of computers and technology.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Familiarity with Windows environments.

Skills

Customer service

Communication

Troubleshooting

Learning agility

Interpersonal skills

Education

High school diploma or equivalent

Associate degree or IT certification (preferred)

Tools

Windows 10/11

macOS

Microsoft 365

Basic networking

Active Directory

Jamf

Classroom/audiovisual tech

Microsoft Teams/Zoom

Job description

BuzzClan in Columbia, SC seeks an entry-level IT Support Technician to assist students and staff with hardware, software, and network issues, focusing on friendly, patient service.

You will troubleshoot common problems, document steps, and escalate complex issues to senior staff when needed, while learning new technologies and procedures.

The role emphasizes teamwork and clear communication with nontechnical users, supporting Windows environments and standard productivity tools.