Onsite IT Support Technician – Higher Education

SUNSHINE ENTERPRISE USA LLC; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

The role emphasizes strong customer service, troubleshooting, and the ability to learn university systems; experience with Jamf, AD, and Microsoft 365 is preferred. This is a fully onsite, 12-month contract with potential evening/weekend events.

Qualifications

• Experience supporting computers or end users.
• Basic knowledge of hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common tech problems.
• Familiarity with Windows environments.
• Strong customer-service skills.

Responsibilities

• Provide frontline technical support to faculty, staff, and students.
• Diagnose and resolve common software/hardware issues.
• Assist with workstation setup, equipment deployment, onboarding and offboarding.
• Escalate issues requiring advanced troubleshooting or admin access.
• Document work performed and resolutions.

Skills

Tech support

Customer service

Troubleshooting

Windows OS

Education

High school diploma

Associate degree or technical certification

Tools

Jamf

Active Directory

Microsoft 365

Zoom

Job description

The role emphasizes strong customer service, troubleshooting, and the ability to learn university systems; experience with Jamf, AD, and Microsoft 365 is preferred. This is a fully onsite, 12-month contract with potential evening/weekend events.