End-User IT Support Engineer I

ADP, Inc.; Hudson (OH); Presencial; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

Fleet Response in Hudson, OH is seeking a Help Desk Support Engineer I to provide end-user technical support across the company’s technology environment. You will handle tickets, deploy devices, onboard/offboard employees, and contribute to knowledge management.

The role requires strong customer service, troubleshooting, and communication skills, with 1+ year of relevant experience and a salary range of $40,000 to $50,000 per year.

Formación

• High school diploma or equivalent.
• 1+ years of experience with computer-related configuration, maintenance, troubleshooting, or technical support.
• 1+ years of experience supporting Microsoft Office 365/Microsoft 365.
• 1+ years of experience supporting Windows Server and Active Directory.
• Demonstrated ability to provide high-quality, customer-focused technical support.
• Strong troubleshooting and problem-solving capabilities.
• Strong listening, communication, follow-through, and follow-up skills.
• Ability to multitask and prioritize competing requests and responsibilities.

Responsabilidades

• Respond to end-user support requests via phone, email, or ticketing portal in a courteous, timely manner.
• Gather and document end-user information and issue details.
• Build rapport and ask questions to identify problems.
• Prioritize and schedule requests based on urgency and impact.
• Escalate complex issues to appropriate team members when needed.
• Document troubleshooting steps and resolutions in the ticketing system.
• Use diagnostic tools to identify and resolve issues across hardware, software, and connectivity.
• Maintain knowledge of supported technologies and security practices.
• Perform hands-on desktop and endpoint support including software/hardware installation and upgrades.

Conocimientos

Customer service

Troubleshooting

Communication

multitasking

Educación

High school diploma or equivalent

Herramientas

Microsoft 365

Windows Server

Active Directory

Descripción del empleo

Fleet Response in Hudson, OH is seeking a Help Desk Support Engineer I to provide end-user technical support across the company’s technology environment. You will handle tickets, deploy devices, onboard/offboard employees, and contribute to knowledge management.

The role requires strong customer service, troubleshooting, and communication skills, with 1+ year of relevant experience and a salary range of $40,000 to $50,000 per year.