End-User IT Support Associate (Onsite) – Sunnyvale
Milestone Technologies, Inc.
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Benefits offered by this job
Job summary
Milestone Technologies, Sunnyvale, CA, is seeking an enthusiastic Associate Technical Support Specialist to join our end-user support organization. You will help employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.
The successful candidate will contribute to hardware and software troubleshooting, account access tasks, and multi-OS support, while developing technical and customer service
Qualifications
- Experience in enterprise support environments or help desk operations.
- Familiarity with ServiceNow or similar ticketing systems.
- Understanding of networking concepts (wireless, remote access).
- Experience using or supporting mobile devices and modern workplace technologies.
Responsibilities
- Troubleshoot hardware, software, and access issues for end users.
- Support laptops, desktops, printers, mobile devices, and collaboration tools.
- Assist with account access, password resets, VPN connectivity, and basic configuration.
- Support users across Windows, macOS, and ChromeOS.
- Help deploy and maintain mobile devices (iPhone, Android, tablets).
- Initial diagnosis and escalate unresolved issues to higher-level teams.
- Document troubleshooting activities and follow procedures.
Skills
Tools
Job description
Milestone Technologies, Sunnyvale, CA, is seeking an enthusiastic Associate Technical Support Specialist to join our end-user support organization. You will help employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.
The successful candidate will contribute to hardware and software troubleshooting, account access tasks, and multi-OS support, while developing technical and customer service
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