Service Desk Analyst II

Milestone Technologies, Inc.; Sunnyvale (CA); On-site; USD 55,104 - 61,992; Part time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology company in Sunnyvale is seeking a Level 2 Service Desk Analyst to provide support for over 1,500 end users. The ideal candidate has over 3 years of IT end user support experience, including expertise in Mac OS and collaboration tools. This role offers a pay range of $40.00/hr - $45.00/hr and is onsite. Benefits include medical and vision insurance, and a 401(k).

Qualifications

• 3+ years of experience in IT end user support.
• Mac OS/desktop support experience, including JAMF for MDM.
• Experience with collaboration tools and ticketing systems.

Responsibilities

• Provide Level 2 service desk support for over 1,500 users.
• Deliver excellent service and support to internal customers.

Skills

IT end user support

Mac OS/desktop support

Collaboration tools (Slack, Google Workspace)

Ticketing systems (JIRA, FreshService)

Customer service skills

Okta experience

AV/VC experience with Zoom

Job description

Milestone Technologies, Inc. provided pay range

This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Onsite position in Sunnyvale

W2 only - Benefits available thru Milestone

AI Cloud Computing

Overview

Level 2 service desk support for 1,500+ end users

Required Skills

• 3+ years’ experience in IT end user support, ideally for technology or enterprise-level companies
• Mac OS/desktop support experience, including JAMF for MDM
• Experience with collaboration tools like Slack, and Google Workspace
• Experience with ticketing systems like JIRA, FreshService, or similar
• Customer focused approach to delivering excellent service and support to internal customers
• Okta experience (preferred) for onboarding, account provisioning, access management, etc.
• AV/VC experience with Zoom highly preferred (setting up conference rooms, large events, etc.)

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology and Customer Service

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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