Desktop Support Specialist: Windows/Mac & Teams

Milestone Technologies, Inc.; Torrance (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Milestone Technologies, Inc. in Torrance, CA seeks an IT help desk professional focused on customer service to support Windows and Mac endpoints, AV gear, and basic networking. The role is the first line of end-user support with opportunities to troubleshoot across devices and software.

You will assist with Microsoft 365 apps (Office, SharePoint, Teams), document issues in the ticketing system, and work within established security and service desk workflows to ensure timely resolutions.

Qualifications

• Experience supporting Windows and Mac endpoints.
• Strong customer service and communication skills.
• Knowledge of MS Office, Teams, and SharePoint.
• Military or defense/aerospace background is a plus.

Responsibilities

• Serve as the first point of contact for end-user technical support.
• Deliver excellent customer service with a service-oriented approach.
• Troubleshoot Dell Windows laptops and general endpoint issues.
• Resolve connectivity problems using ping and tracert.
• Support the Microsoft 365 stack: Office, SharePoint, Teams.
• Document issues and resolutions in the ticketing system; escalate when needed.
• Follow security protocols and service desk workflows.

Skills

Windows support

Mac support

Customer service

Communication

Troubleshooting

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

Milestone Technologies, Inc. in Torrance, CA seeks an IT help desk professional focused on customer service to support Windows and Mac endpoints, AV gear, and basic networking. The role is the first line of end-user support with opportunities to troubleshoot across devices and software.

You will assist with Microsoft 365 apps (Office, SharePoint, Teams), document issues in the ticketing system, and work within established security and service desk workflows to ensure timely resolutions.