End-User IT Specialist: Windows/macOS & Remote Support

Cognizant; Addison (TX); On-site; USD 45,000 - 50,000; Full time

Job summary

Cognizant is looking for a Deskside Technician to join our Addison, Texas area IT team. You will oversee end-user computing, provide Mac and Windows support, and manage IT service tools like Nexthink, Remedy, and ServiceNow.

The role requires strong networking skills and a proactive, service-oriented mindset. Responsibilities include server OS support, remote helpdesk, asset movement within offices, and cross-department collaboration to align IT with business goals.

Qualifications

• 6 to 8 years of relevant experience in systems engineering or a related field.
• Strong technical skills in Nexthink, Macintosh OS X, ServiceNow, Windows, and Networking.
• Excellent problem-solving abilities and communication skills.

Responsibilities

• Oversee the management and support of end-user computing tools, ensuring optimal performance and user satisfaction.
• Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly and effectively.
• Utilize Nexthink to monitor and analyze end-user computing environments, identifying areas for improvement and implementing solutions.
• Collaborate with the IT team to maintain and enhance the ServiceNow platform, ensuring efficient incident and request management.
• Implement and support Windows operating systems, ensuring compatibility and security across all devices.
• Manage networking configurations and troubleshoot connectivity issues to ensure seamless communication and data transfer.
• Deliver remote desktop support, resolving technical issues and providing guidance to users to enhance productivity.
• Coordinate with other departments to ensure IT systems align with business objectives and contribute to overall company success.
• Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing and continuity.
• Conduct regular system audits and assessments to identify potential risks and implement preventive measures.
• Engage in continuous learning and development to stay updated with the latest technologies and industry trends.
• Contribute to the improvement of IT processes and workflows, enhancing efficiency and reducing downtime.
• Support the company’s mission by ensuring reliable and secure IT infrastructure, positively impacting employee performance and satisfaction.

Skills

Networking

Nexthink

Macintosh OS X

Windows

Desktop Support - Remote

ServiceNow

JIRA

Tools

Active Directory

Windows 10

Windows 11

Macintosh OS

Intune / SCCM

Printers & Peripherals

Citrix / Azure Virtual Desktop

Remedy

SNOW

JIRA

Nexthink

Service Now

Job description

Cognizant is looking for a Deskside Technician to join our Addison, Texas area IT team. You will oversee end-user computing, provide Mac and Windows support, and manage IT service tools like Nexthink, Remedy, and ServiceNow.

The role requires strong networking skills and a proactive, service-oriented mindset. Responsibilities include server OS support, remote helpdesk, asset movement within offices, and cross-department collaboration to align IT with business goals.