Deskside Technician

Cognizant; Addison (TX); On-site; USD 45,000 - 50,000; Full time

Job summary

Cognizant is looking for a Deskside Technician to join our Addison, Texas area IT team. You will oversee end-user computing, provide Mac and Windows support, and manage IT service tools like Nexthink, Remedy, and ServiceNow.

The role requires strong networking skills and a proactive, service-oriented mindset. Responsibilities include server OS support, remote helpdesk, asset movement within offices, and cross-department collaboration to align IT with business goals.

Qualifications

• 6 to 8 years of relevant experience in systems engineering or a related field.
• Strong technical skills in Nexthink, Macintosh OS X, ServiceNow, Windows, and Networking.
• Excellent problem-solving abilities and communication skills.

Responsibilities

• Oversee the management and support of end-user computing tools, ensuring optimal performance and user satisfaction.
• Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly and effectively.
• Utilize Nexthink to monitor and analyze end-user computing environments, identifying areas for improvement and implementing solutions.
• Collaborate with the IT team to maintain and enhance the ServiceNow platform, ensuring efficient incident and request management.
• Implement and support Windows operating systems, ensuring compatibility and security across all devices.
• Manage networking configurations and troubleshoot connectivity issues to ensure seamless communication and data transfer.
• Deliver remote desktop support, resolving technical issues and providing guidance to users to enhance productivity.
• Coordinate with other departments to ensure IT systems align with business objectives and contribute to overall company success.
• Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing and continuity.
• Conduct regular system audits and assessments to identify potential risks and implement preventive measures.
• Engage in continuous learning and development to stay updated with the latest technologies and industry trends.
• Contribute to the improvement of IT processes and workflows, enhancing efficiency and reducing downtime.
• Support the company’s mission by ensuring reliable and secure IT infrastructure, positively impacting employee performance and satisfaction.

Skills

Networking

Nexthink

Macintosh OS X

Windows

Desktop Support - Remote

ServiceNow

JIRA

Tools

Active Directory

Windows 10

Windows 11

Macintosh OS

Intune / SCCM

Printers & Peripherals

Citrix / Azure Virtual Desktop

Remedy

SNOW

JIRA

Nexthink

Service Now

Job description

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Deskside technician

Location: Addison, Texas

Mandatory skills:

Active Directory, Win 10, Windows 11 & Macintosh OS, Intune / SCCM Tool, Printers & Peripherals, Virtual Machines (Citrix / Azure Virtual Desktop), Ticketing Tool Remedy / SNOW/ JIRA

Experience : 6 to 8yrs

Required Skills :

Technical Skills : ,Networking ,End User Tools - Nexthink,Macintosh OS X Laptop Support,Windows,Desktop Support - Remote,Service Now Domain Skills :

Responsibilities

• Oversee the management and support of end-user computing tools, ensuring optimal performance and user satisfaction.
• Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly and effectively.
• Utilize Nexthink to monitor and analyze end-user computing environments, identifying areas for improvement and implementing solutions.
• Collaborate with the IT team to maintain and enhance the Service Now platform, ensuring efficient incident and request management.
• Implement and support Windows operating systems, ensuring compatibility and security across all devices.
• Manage networking configurations and troubleshoot connectivity issues to ensure seamless communication and data transfer.
• Deliver remote desktop support, resolving technical issues and providing guidance to users to enhance productivity.
• Coordinate with other departments to ensure IT systems align with business objectives and contribute to overall company success.
• Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing and continuity.
• Conduct regular system audits and assessments to identify potential risks and implement preventive measures.
• Engage in continuous learning and development to stay updated with the latest technologies and industry trends.
• Contribute to the improvement of IT processes and workflows, enhancing efficiency and reducing downtime.
• Support the company’s mission by ensuring reliable and secure IT infrastructure, positively impacting employee performance and satisfaction. Job will include occasional movement of IT assets across office floors/ IT store, delivering IT assets within floors to the users etc.,

Qualifications -

• Possess strong technical skills in Nexthink, Macintosh OS X, Service Now, Windows, and Networking, essential for effective system management. - Demonstrate excellent problem-solving abilities, crucial for diagnosing and resolving technical issues efficiently.
• Exhibit strong communication skills, necessary for collaborating with team members and providing clear guidance to users.
• Show a proactive approach to learning new technologies and adapting to changes in the IT landscape.
• Have a minimum of 6 year and a maximum of 8 years of relevant experience in systems engineering or a related field.
• Display attention to detail and organizational skills, important for maintaining accurate documentation and system configurations.
• Bring a customer-focused mindset, ensuring user satisfaction and contributing to a positive work environment.

Compensation

We are offering between $63,000 – $70,000. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.