End-User IT Intern: Desktop Support & Scripting

Packaging Corporation of America; Tennessee; Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

Paid Holidays

Job summary

Packaging Corporation of America is seeking an Corporate End-User Systems intern to support desktop, laptop, tablet and kiosk devices. You will assist with implementation, configuration, and troubleshooting in a fast-paced IT environment at Counce, TN.

The internship offers exposure to SCCM, Active Directory, PowerShell and software packaging, while developing practical skills in end-user compute support and incident handling for internal customers.

Qualifications

• Education: Bachelor of Science, Information Technology Systems or equivalent.
• Previous work experience in related ITS areas preferred.
• Applicant should have familiarity with application versus Network Security administration.
• Applicant should have familiarity with Local and Wide Area Networks.
• Applicant should have familiarity with investigating and resolving first echelon help desk service requests.

Responsibilities

• Deploy, utilize and troubleshoot SCCM Agent connectivity, remote control, inventory queries and reports.
• Provide in person and remote support of other team members, support engineers and end users.
• Perform different methods of application packaging and deployment such as in machine and/or user environments, batch file scripting, VBS, AutoIT, Powershell, MSI, and InstallShield.
• Configure Internet Explorer browsing, security, troubleshooting and browser customizations.
• Manage Desktop hardware and operating system security, access and controls via Powershell, Active Directory, Remote Desktop Connectivity and Group Policy.

Skills

Windows OS literate

Strong organizational skills

Independent work capability

Task prioritization

Communication skills

Overtime availability

Interpersonal with stakeholders

Physical lifting 50lbs

Education

Bachelor of Science, Information Technology Systems or equivalent

Tools

SCCM

PowerShell

Active Directory

Remote Desktop

Group Policy

VBS

AutoIT

MSI

InstallShield

Wireshark

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

People • Customers • Trust

At Packaging Corporation of America (PCA), we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.

At PCA, you’ll find the best people in the industry operating in a “golden rule” culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way.

As one of the largest producers of containerboard and corrugated packaging products in the U.S., PCA offers customers broad expertise and economies of scale, while our multiple plant locations let us rapidly meet the local needs of our customers.

Corporate End-User Systems

Internship Spring/Summer 2027, Summer/Fall 2027 or Summer 2027

Location: Counce TN

Position Summary: The purpose of this position is to develop an intern to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to desktops, laptops, tablets, mobile devices and kiosk machines in the end user environment. This position is part of the Information Technology Systems department, End-User Systems Support group. This person will interface with internal and external end-users to support and maintain end-user computing needs.

Principal Accountabilities:

Responsible for knowing and following policies and procedures of the company; for sharing information that would benefit other members of the team; and for finding ways to improve the delivery of service to our customers.

Expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers. This includes supporting our Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Responsible for deploying, utilizing and troubleshooting SCCM Agent connectivity, remote control, inventory queries and reports.

Responsible for providing in person and remote support of other team members, support engineers and end users.

Responsible for performing different methods of application packaging and deployment such as in machine and/or user environments, batch file scripting, VBS, AutoIT, Powershell, MSI, and InstallShield.

Responsible for Internet Explorer browsing configuration, security, troubleshooting and browser customizations.

Responsible for Desktop hardware and operating system security, access and controls via Powershell, Active Directory, Remote Desktop Connectivity and Group Policy.

Basic Qualifications:
Education:

Bachelor of Science, Information Technology Systems or equivalent

Work Experience:

Previous work experience in related ITS areas preferred.

Applicant should have familiarity with application versus Network Security administration.

Applicant should have familiarity with Local and Wide Area Networks.

Applicant should have familiarity with investigating and resolving first echelon help desk service requests.

Skills:

Demonstrated mastered basic keyboarding and editing skills. Must be Windows Operating Systems literate.

Strong organizational skills to handle numerous details, deadlines, and requests.

Ability to adapt to and work effectively and independently in a fast paced, multitasking environment.

Abilityto evaluate and prioritize tasks for efficiency and completeness.

Effective communicator, verbal and written.

Ability to work overtime as needed.

Ability to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.

Ability to lift and move 50lbs of equipment when needed.

This position summary is intended to describe the general nature and level of work being performed by people in this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Individuals within this job may perform other duties as assigned.

PreferredQualifications:

Knowledge of Active Directory, Powershell, and Wireshark a plus.

Preferred: Students that sign up for interviews through University during the Career Fairs and On-Campus Interview days will be given first consideration.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

COMPENSATION AND BENEFITS

• Starting salary range for position: $25.00-30.00

• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.