End-User IT Engineer: Windows/macOS & Automation

Atlanticus; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO and holiday schedule

401(k) with company match

Employee stock purchase plan

Ongoing training (lunch & learns, etc)

Job summary

Atlanticus, based in Wilmington, DE, seeks a customer-focused Help Desk Engineer to join the Infrastructure & Operations team supporting Windows and macOS endpoints in a modern enterprise environment. You will handle Tier 1–2 support, manage incidents, and collaborate with IT teams to automate and standardize processes.

The role emphasizes strong customer service, ownership, and hands-on troubleshooting with experience in Microsoft 365, Intune, AD, and endpoint management.

Qualifications

• 3–5 years in a Help Desk/Desktop Support role within a Microsoft enterprise environment.
• Strong experience supporting Windows 11 and macOS devices.
• Experience with Active Directory, Microsoft 365, and Microsoft Entra ID.
• Hands-on experience with Microsoft Intune endpoint management.
• Experience managing Windows Updates using Intune and/or WSUS.
• Experience with Jamf Pro for macOS management.
• Experience with enterprise patch management solutions such as ManageEngine Endpoint Central, NinjaOne, Action1, or similar products.
• Experience imaging, deploying, and provisioning enterprise laptops.
• Experience supporting AWS WorkSpaces or other virtual desktop environments.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows and macOS endpoints.
• Troubleshoot hardware, OS, application, network, VPN, printer, and peripheral issues.
• Deliver remote and onsite support for employees in a fast-paced enterprise environment.
• Manage incidents through completion with timely communication and customer service.
• Build trusted relationships with business users and provide proactive support.
• Participate in an after-hours on-call rotation as required.
• Image, provision, deploy, and refresh Windows and macOS laptops.
• Configure new employee workstations and perform hardware lifecycle replacements.
• Support Microsoft Intune device enrollment, compliance policies, app deployment, and endpoint management.
• Administer Jamf Pro for macOS management, software deployment, and policy enforcement.
• Support Microsoft Autopilot and modern endpoint provisioning processes.
• Maintain accurate hardware inventory and asset management records.

Skills

Windows support

macOS support

Active Directory

Microsoft 365

Intune endpoint mgmt

Jamf Pro

Patch management

PowerShell scripting

Tools

PowerShell

Job description

Atlanticus, based in Wilmington, DE, seeks a customer-focused Help Desk Engineer to join the Infrastructure & Operations team supporting Windows and macOS endpoints in a modern enterprise environment. You will handle Tier 1–2 support, manage incidents, and collaborate with IT teams to automate and standardize processes.

The role emphasizes strong customer service, ownership, and hands-on troubleshooting with experience in Microsoft 365, Intune, AD, and endpoint management.