IT Support Engineer

Ariat International, Inc.; United States; Hybrid; USD 50,000 - 85,000; Full time

Job summary

Ariat International, Inc. in the United States is seeking a full-time hybrid IT Support Engineer to deploy, maintain, and troubleshoot endpoint devices and business applications across corporate and retail environments.

You will support Windows and macOS, configure devices with Intune and Autopilot, and address hardware, software, networking, and security issues, escalating complex problems as needed.

Qualifications

• Experience with IT support in Windows and macOS environments.
• Familiarity with Microsoft 365 services (Entra ID, Exchange Online, Teams).
• Knowledge of DNS, DHCP, and VPN networking concepts.
• Experience with IT ticketing systems and hardware asset management.
• Strong troubleshooting skills and a passion for technology.

Responsibilities

• Deliver technical support for Windows and macOS systems, mobile devices, and business applications.
• Deploy and configure laptops, desktops, and mobile devices using Microsoft Intune and Windows Autopilot.
• Troubleshoot hardware, software, networking, and endpoint security issues, escalating complex problems as needed.

Skills

Windows/macOS support

Microsoft 365 suite

Intune/Autopilot

Networking basics

IT ticketing systems

Hardware asset management

Troubleshooting

Tools

Microsoft Intune

Windows Autopilot

Entra ID

Exchange Online

Teams

Job description

Providing day-to-day technical support, the full-time hybrid IT Support Engineer will deploy, maintain, and troubleshoot endpoint devices and business applications while ensuring high levels of customer satisfaction across various corporate and retail environments.

Key responsibilities

• Deliver technical support for Windows and macOS systems, mobile devices, and business applications
• Deploy and configure laptops, desktops, and mobile devices using Microsoft Intune and Windows Autopilot
• Troubleshoot hardware, software, networking, and endpoint security issues, escalating complex problems as needed

Required qualifications

• Some experience providing IT support in Windows and macOS environments
• Experience with Microsoft 365 services, including Entra ID, Exchange Online, and Teams
• Knowledge of networking concepts such as DNS, DHCP, and VPN
• Familiarity with IT ticketing systems and hardware asset management
• Strong troubleshooting skills and a passion for technology