Onsite IT Support Technician — Windows, Azure & Endpoints

Hermeus

Los Angeles (CA)

On-site

USD 62,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401k

Office lunches

Breakrooms

Stock options

Parental leave

Flexible PTO

Federal holidays

Job summary

Hermeus is seeking an on-site IT Support specialist to deliver reliable day-to-day service desk support for employees. You will be first line contact for technical issues, troubleshoot across Windows, macOS, and Linux, and manage devices and Microsoft Enterprise tools with strong customer service.

You will deploy and support desktops, laptops, mobile devices, and endpoints, while ensuring security and documented processes.

Qualifications

2+ years of progressive IT support experience.
Experience with Windows, Azure AD/Entra ID, Intune, and M365.
Strong macOS support; Linux knowledge preferred.
Basic networking troubleshooting and VPN/Wi‑Fi.
Experience with Jira, NinjaOne, Slack, RoboMQ.
Onsite work in Hawthorne, CA; hybrid option.
ITIL familiarity and startup environment exposure.

Responsibilities

Provide hands-on service desk support, including ticket intake, prioritization, troubleshooting, documentation, and resolution of end-user issues.
Troubleshoot and support hardware, software, and OS issues across Windows, macOS, and Linux environments.
Deploy and support desktops, laptops, mobile devices, peripherals, and endpoint management tools.
Administer Microsoft technologies: Windows Desktop, Azure AD/Entra ID, Intune, and M365.
Troubleshoot basic networking: LAN/WAN, VPN, Wi‑Fi per procedures.
Support conference rooms and events requiring onsite tech support.
Collaborate with IT to resolve escalated issues and cross-functional tasks.
Perform root-cause analysis and maintain knowledge base.
Ensure compliance with information security, export control, and data privacy.