End User Engineer: Email & Web Security Lead

Netrio; McKinney (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Netrio is seeking an experienced IT Support Specialist to provide tailored technology recommendations and lead security platform implementations. The candidate should possess a minimum of 5 years of IT support experience in an MSP environment and expert-level knowledge of Microsoft 365. Strong skills in troubleshooting, email security, and excellent communication are essential. Join a leading MSP in North America to support over 1,000 clients across various industries.

Qualifications

• Minimum 5 years of IT support experience in an MSP environment.
• Expert-level knowledge of Microsoft 365 including security and administration.
• Strong skills in Microsoft Windows and macOS.

Responsibilities

• Communicate effectively with clients to understand their technology needs.
• Lead the implementation of email and web security platforms.
• Troubleshoot complex technical issues and perform Root Cause Analysis.

Skills

Microsoft 365

Technical Support

Communication Skills

Email Security

Cloud Solutions

Mentorship

Tools

Azure

Intune

Active Directory

Microsoft Windows

macOS

Job description

Netrio is seeking an experienced IT Support Specialist to provide tailored technology recommendations and lead security platform implementations. The candidate should possess a minimum of 5 years of IT support experience in an MSP environment and expert-level knowledge of Microsoft 365. Strong skills in troubleshooting, email security, and excellent communication are essential. Join a leading MSP in North America to support over 1,000 clients across various industries.