Lead IT Support Engineer for a Security‑Focused MSP

N0rg; New York (NY); On-site; USD 96,432 - 137,760; Full time

Benefits offered by this job

Contractor role

Hourly pay $70–$100

Job summary

N0rg is expanding its IT managed services in New York City and seeks a Lead Support Engineer to oversee day-to-day IT management for small business environments. You will contribute to building a scalable support model and work directly with clients, ensuring professional, curious, and collaborative engagement.

The ideal candidate is an L3 who aims to grow into a more autonomous role and deliver high-quality client experiences while representing the company with integrity and expertise.

Qualifications

• Lead Support Engineer with SMB IT management experience.

Responsibilities

• Oversee day-to-day IT management for small business environments.
• Respond to service requests from basic to advanced troubleshooting.
• Represent the company professionally to clients in daily interactions.
• Collaborate with team to build a scalable IT support model.

Skills

User support

Client relations

Curiosity

Problem solving

Patience

Tools

Microsoft Entra

MDM/Intune

MXDR

SIEM

Google Workspace

PSA systems

Firewalls & switches

LLM automation

Job description

N0rg is expanding its IT managed services in New York City and seeks a Lead Support Engineer to oversee day-to-day IT management for small business environments. You will contribute to building a scalable support model and work directly with clients, ensuring professional, curious, and collaborative engagement.

The ideal candidate is an L3 who aims to grow into a more autonomous role and deliver high-quality client experiences while representing the company with integrity and expertise.