End User Computing Technician II — IT Support Pro

Media Networks, Inc.; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Scripps is seeking an End User Computing Technician II to keep employees productive with reliable technology. You will troubleshoot hardware and software across Windows, macOS, and Linux, manage devices, printers, and mobile gear, and support incident management with detailed records.

In a fast-paced environment, you will install, configure, and update systems, collaborate with IT teams, and provide training and customer service while maintaining asset inventories and on-call coverage.

Qualifications

• High School Diploma required; MCDST or similar certs desirable.
• 1–3 years desktop experience in end-user support.
• Familiarity with Windows, macOS and Linux environments.

Responsibilities

• Provide technical support via service desk tickets and end-user assistance.
• Install, configure, and maintain hardware and software on end-user devices.
• Keep systems up to date and protect against malware and bugs.
• Diagnose and repair hardware issues, replacing components as needed.
• Offer training and guidance to employees on hardware and software usage.
• Document support activities and maintain detailed incident records.
• Maintain inventory of hardware and software assets and assist teams.

Skills

Desktop support

Customer service

Troubleshooting

Documentation

Education

High School Diploma

MCDST

Tools

Azure

Entra

Intune

Jamf

Job description

Scripps is seeking an End User Computing Technician II to keep employees productive with reliable technology. You will troubleshoot hardware and software across Windows, macOS, and Linux, manage devices, printers, and mobile gear, and support incident management with detailed records.

In a fast-paced environment, you will install, configure, and update systems, collaborate with IT teams, and provide training and customer service while maintaining asset inventories and on-call coverage.