Software Licensing Coordinator

University of Florida; Gainesville (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Florida on the Main Campus in Gainesville seeks a Software Licensing Coordinator to manage software licensing requests, oversee annual licensing periods, and coordinate with IT asset management.

The role emphasizes a strong customer-centric service orientation, collaboration across departments, and ensuring accurate licensing records and compliant deployment. Strong communication and organizational skills are essential to succeed in this position.

Qualifications

• Associate's degree and four years of appropriate experience, or a high school diploma with six years of relevant experience.
• Experience with licensing, deployment and support of common administrative, educational and research applications.
• Knowledge of service management, asset management and software management/deployment systems.
• Experience with enterprise environments (10,000+ devices) and/or academic health centers/clinical care.

Responsibilities

• Fulfills new software licensing requests submitted through the service management system and manages annual licensing periods.
• Acts as departmental liaison for software requests using the UF Liaison Dashboard.
• Coordinates installation and activation of software applications with customers and support teams.
• Partners with leadership to optimize licensing, mitigate risks, and drive strategic initiatives.

Skills

Customer service

Troubleshooting

Communication skills

Collaboration

Organizational skills

Education

Associate's degree

High school diploma or equivalent

Tools

UF Liaison Dashboard

IT asset management system

Service management system

License management tools

Job description

Software Licensing Coordinator

Job No: 541459

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Computer Science, Information Technology, Health Care Administration/Support

Department: 27010701 - HA-INFORMATION TECHNOLOGY

Job Description

Classification Title: End User Computing Spec III

Classification Minimum Requirements: Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

• Software Fulfillment: Fulfills new software licensing requests submitted through the service management system. Actively manages annual licensing periods for existing applications and coordinates with departmental administration as required. Coordinates with IT asset management as required to maintain accurate licensing asset records.
• Departmental Software Liaison: Serves as the departmental liaison for software requests in coordination with UF Software Licensing services. Utilizes the UF Liaison Dashboard to obtain and update licensing information as required.
• Software Installation Coordination: Coordinate with customers and support teams regarding the installation and activation of software applications.
• Process optimization, risk mitigation, strategic initiatives: Works closely with organizational leadership to optimize software licensing and deployment processes, identify and mitigate risks, and facilitate strategic initiatives.

Expected Salary: $61,000

Required Qualifications: Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Preferred:

• Demonstrated experience with the licensing, deployment and support of common administrative, educational and research (statistical analysis, reference management, etc.) applications.
• Knowledge of service management, asset management and software management / deployment systems.
• Experience with supporting enterprise environments (10,000+ devices) and/or supporting academic health centers / clinical care.

The successful candidate will have a strong customer-centric service orientation and excellent troubleshooting, communication, organizational and collaboration skills. Discretion, sound judgment, confidentiality, initiative, and interpersonal skills are critical to the success of this position.

Health Assessment Required: No

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws.

If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.