End User Computing & Field Support Specialist

GardenCore LLC

Peachtree Corners (GA)

Sur place

USD 65 000 - 90 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Medical, dental, disability benefits

Retirement savings plan

Growth opportunities

Résumé du poste

GardenCore is seeking an experienced End User Computing and Field Support Analyst to install and support desktop PCs and notebooks across the organization. You will handle end-user support for Windows, Office, printers, and related software, and you will travel to GardenCore sites as needed.

The role requires a bachelor’s degree, 2+ years in PC installation and support, strong hardware/software knowledge, and the ability to train others. Travel up to 50% is expected to meet business needs.

Qualifications

Bachelor’s degree in computer science or related technology field.
Two or more years of relevant PC installation and support experience.
Strong knowledge of PC hardware, software, Windows OS, Office and Exchange/Outlook.
Willingness to travel up to 25-50% to GardenCore locations.

Responsabilités

Works on installation, configuration, preventative maintenance, and support activities for the PC desktop and notebook computer environment including PC hardware, MS Windows operating systems, MS Office products and a variety of other PC based software products.
Assists end-users who are having problems. Assistance is delivered desk-side as well as remotely over the telephone. Handles significant majority of problems without further escalation or need for additional help.
Demonstrates effective troubleshooting skills through the quantity of problems resolved correctly without further incident occurring as a result of work performed. Consistently meets or exceeds all service level metrics pertaining to support performance.
Ensures that new hardware and software products are compatible with existing systems through research and testing.
Maintains hardware and software stability for all desktop and notebook computers through application of sound skills and utilization of appropriate standards and procedures.
Executes work plans for the implementation of PC hardware and software. Consistently meets deadlines and quality requirements.
Works with management to determine measurable and attainable goals related to End User Computing.
Assists team lead and manager in the development and/or correction of the various processes used by the team for the installation and support of systems.
Works closely with rest of the team to maintain or reach high levels of customer satisfaction are attained on issues reported by end users.
Identifies, develops, and prepares required documentation to aid in troubleshooting, cross-training, and inventory analysis.
Demonstrates an excpetional understanding of the PC desktop and notebook computer environment through ability to provide technical guidance and consistently produce desired results.