End User Computing and Field Support Analyst

GardenCore LLC; Peachtree Corners (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, disability benefits

Retirement savings plan

Growth opportunities

Job summary

GardenCore is seeking an experienced End User Computing and Field Support Analyst to install and support desktop PCs and notebooks across the organization. You will handle end-user support for Windows, Office, printers, and related software, and you will travel to GardenCore sites as needed.

The role requires a bachelor’s degree, 2+ years in PC installation and support, strong hardware/software knowledge, and the ability to train others. Travel up to 50% is expected to meet business needs.

Qualifications

• Bachelor’s degree in computer science or related technology field.
• Two or more years of relevant PC installation and support experience.
• Strong knowledge of PC hardware, software, Windows OS, Office and Exchange/Outlook.
• Willingness to travel up to 25-50% to GardenCore locations.

Responsibilities

• Works on installation, configuration, preventative maintenance, and support activities for the PC desktop and notebook computer environment including PC hardware, MS Windows operating systems, MS Office products and a variety of other PC based software products.
• Assists end-users who are having problems. Assistance is delivered desk-side as well as remotely over the telephone. Handles significant majority of problems without further escalation or need for additional help.
• Demonstrates effective troubleshooting skills through the quantity of problems resolved correctly without further incident occurring as a result of work performed. Consistently meets or exceeds all service level metrics pertaining to support performance.
• Ensures that new hardware and software products are compatible with existing systems through research and testing.
• Maintains hardware and software stability for all desktop and notebook computers through application of sound skills and utilization of appropriate standards and procedures.
• Executes work plans for the implementation of PC hardware and software. Consistently meets deadlines and quality requirements.
• Works with management to determine measurable and attainable goals related to End User Computing.
• Assists team lead and manager in the development and/or correction of the various processes used by the team for the installation and support of systems.
• Works closely with rest of the team to maintain or reach high levels of customer satisfaction are attained on issues reported by end users.
• Identifies, develops, and prepares required documentation to aid in troubleshooting, cross-training, and inventory analysis.
• Demonstrates an excpetional understanding of the PC desktop and notebook computer environment through ability to provide technical guidance and consistently produce desired results.

Skills

PC hardware

Windows OS

MS Office

MS Exchange/Outlook

Troubleshooting

Networking basics

Interpersonal communication

Train others

Travel readiness

Education

Bachelor’s degree in computer science or related technology field

Tools

MS Exchange/Outlook

Job description

Description

Job Summary

GardenCore is seeking an experienced End User Computing and Field Support Analyst that is responsible for the installation and support of desktop PCs and notebook computers for the organization’s Information Technology. This primarily includes end user support for personal computing hardware, Microsoft Windows desktop operating systems, Microsoft Office suite, printers, and miscellaneous client access software. This position will also have responsibility for the installation and support of PC based applications directly supporting specific end-users or departments. This position works closely with Team Lead and Manager to ensure that the end user support services are delivered at level consistent with the organization’s requirements. This position will support over 58 sites in the U.S. and will be required to travel up to 25% of the time to company sites based on business needs.

Job Location

The End User Computing and Field Support Analyst will be working onsite in the Peachtree Corners, GA office.

Responsibilities

• Works on installation, configuration, preventative maintenance, and support activities for the PC desktop and notebook computer environment including PC hardware, MS Windows operating systems, MS Office products and a variety of other PC based software products.
• Assists end-users who are having problems. Assistance is delivered desk-side as well as remotely over the telephone. Handles significant majority of problems without further escalation or need for additional help.
• Demonstrates effective troubleshooting skills through the quantity of problems resolved correctly without further incident occurring as a result of work performed. Consistently meets or exceeds all service level metrics pertaining to support performance.
• Ensures that new hardware and software products are compatible with existing systems through research and testing.
• Maintains hardware and software stability for all desktop and notebook computers through application of sound skills and utilization of appropriate standards and procedures.
• Executes work plans for the implementation of PC hardware and software. Consistently meets deadlines and quality requirements.
• Works with management to determine measurable and attainable goals related to End User Computing.
• Assists team lead and manager in the development and/or correction of the various processes used by the team for the installation and support of systems.
• Works closely with rest of the team to maintain or reach high levels of customer satisfaction are attained on issues reported by end users.
• Identifies, develops, and prepares required documentation to aid in troubleshooting, cross-training, and inventory analysis.
• Demonstrates an excpetional understanding of the PC desktop and notebook computer environment through ability to provide technical guidance and consistently produce desired results.

Requirements

• Requires bachelor’s degree in computer science or related technology field.
• Requires two or more years of relevant PC installation and support experience. .
• Exceptional knowledge and skills in PC hardware and software technologies.
• Exceptional knowledge and skills in all Windows desktop operating systems, MS Office, and MS Exchange/Outlook.
• Outstanding ability to troubleshoot and logically solve problems.
• Solid understanding of basic networking concepts.
• Must have strong interpersonal skills in communications with all levels of the organization’s personnel, vendors and IT personnel.
• Must be able to train others quickly and thoroughly on key IT concepts.
• Able and willing to travel up to 25%- 50% of the time to GardenCore locations nationally.

What GardenCore Offers You

• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• An inclusive culture that values opportunity for growth, development, and internal promotion

About GardenCore

GardenCore is a leading U.S. manufacturer of lawn and garden consumables, offering a broad portfolio of mulch, soil, stone, and lime products. The Company has deep, long-standing partnerships with major home improvement retailers and garden centers, and delivers consistent, high-quality execution across large-scale private label and branded programs. The Company has over 1,400 employees and operates 58 manufacturing facilities across the United States.

GardenCore is an Equal Opportunity Employer.

EOE/Vet/Disability

GardenCore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.