End-User Computing (EUC) Manager

ektello; Richmond (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A technology services company is seeking an End-User Computing Manager in Richmond, VA. This role will lead the maintenance of systems that impact end-users, focusing on desktop applications, patch management, and collaboration tools like Office365. Ideal candidates will have 5 years of IT experience and 3 years in leadership roles. Strong communication skills and problem-solving abilities are essential. The position offers a hybrid work model, combining both remote and in-office work three days a week.

Qualifications

• 5 years’ experience in relevant IT field.
• 3 years of leadership experience.
• Effective communication with senior leaders.

Responsibilities

• Maintain EUC systems affecting end-users.
• Provide leadership for end-user technology platforms.
• Partner with teams to support strategic vision.

Skills

Leadership

Problem-solving

Effective communication

Initiative

Education

Bachelor’s Degree in Computer Science or related field

Tools

Citrix

Virtual Desktop Imaging (VDI)

Office365

Job description

Position: End-User Computing Manager
Type of Role: Direct Hire
Location: Richmond, VA
Work Model: Hybrid (3 days per week on-site 8am-5pm)

Job Description: The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization. This job provides leadership and direction for the planning and management of all end-user technology platforms. This job also partners with various functional teams across the organization and IT departments to support the strategic vision and mission.

Experience/Skills And Education Required

• 5 years’ experience in relevant IT field
• 3 years of leadership experience
• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience
• Citrix
• Virtual Desktop Imaging (VDI)
• Office365 collaboration including SharePoint tools and associated licensing
• Effective communication with senior leaders including C-level and/or VPs
• Candidates should be able to work independently and take initiative with minimal direction

Experience and Education Preferred (but not required)

• 10 years’ experience in relevant IT field
• 5 years of leadership experience
• Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program
• Related certification preferred

Independent actions required:

Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness. Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances. Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. Works well under pressure and manage several responsibilities with ease and composure. Advanced interpersonal, written and oral communication skills. Solid leadership skills.