Desktop Support Specialist

Net2Source (N2S); Redmond (WA); On-site; USD 90,000 - 120,000; Part time

Job summary

Net2Source (N2S) seeks an EUC Engineer/Desktop Support Engineer for an onsite contract role in Redmond, WA. You will manage end-user computing environments, including SOE image creation, software deployment, AD administration, and JAMF for Apple devices.

You will also handle Intune, SCCM/MECM deployments, GPOs, and multi-OS support, ensuring security and operational efficiency across Windows and macOS devices. This is an onsite contract position requiring local candidates.

Qualifications

• 5–8 years of experience in EUC/End User Support.
• Strong troubleshooting and analytical skills.
• Experience supporting Windows and macOS environments.

Responsibilities

• Create and maintain SOE images aligned with organizational standards.
• Develop and manage SOE configuration image projects.
• Update and maintain software images.
• Perform testing, validation, and quality assurance.
• Identify software conflicts and compatibility issues.
• Maintain documentation and update ITSM records.
• Recommend EUC platform standards and architecture.
• Evaluate desktop applications and consolidation opportunities.
• Test new standards against existing infrastructure.
• Document exceptions and technology evaluations.
• Track activities through ITSM processes.

Skills

SCCM / MECM

Windows OS Engineering

Active Directory

Group Policy (GPO)

JAMF

PowerShell Scripting

Software Packaging & Deployment

SOE Image Creation & Maintenance

Tools

Intune

Autopilot

Job description

We are looking for EUC Engineer?Desktop Support Engineer one of our clients at Redmond, WA (Onsite).

Location: Redmond, Washington (Onsite-Need only locals)

Type: Contract

Job Summary

The End User Computing (EUC) Engineer is responsible for engineering, managing, securing, and optimizing enterprise end-user technology environments. The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms.

Key Responsibilities

• Create and maintain SOE images aligned with organizational standards.
• Develop and manage SOE configuration image projects.
• Update and maintain software images.
• Perform testing, validation, and quality assurance.
• Identify software conflicts and compatibility issues.
• Maintain documentation and update ITSM records.
• Recommend EUC platform standards and architecture.
• Evaluate desktop applications and consolidation opportunities.
• Test new standards against existing infrastructure.
• Document exceptions and technology evaluations.
• Track activities through ITSM processes.

3. Software Distribution & Management (Intune/SCCM)

• Develop software packaging and deployment standards.
• Conduct pre-deployment testing.
• Ensure software licensing compliance.
• Schedule and monitor deployments.
• Troubleshoot installation failures.
• Maintain deployment documentation and reporting.
• Configure and administer Microsoft Intune MDM.
• Configure security policies and compliance controls.
• Deploy and manage mobile applications.
• Monitor compliance and generate reports.
• Support users with device enrollment and configuration.

5. Active Directory Administration

• Implement and maintain AD security controls.
• Create and manage Group Policy Objects (GPOs).
• Monitor AD performance and health.
• Generate compliance and security reports.
• Maintain Active Directory documentation.

6. Apple Device Management (JAMF)

• Administer JAMF Pro for macOS and iOS devices.
• Create and deploy policies and configuration profiles.
• Package and deploy macOS applications.
• Monitor compliance, inventory, and device health.
• Troubleshoot enrollment and device management issues.
• Maintain JAMF documentation.

Required Skills & Qualifications

Core Technical Skills

• SCCM / MECM
• Windows OS Engineering
• Active Directory
• Group Policy (GPO)
• JAMF
• PowerShell Scripting
• Software Packaging & Deployment
• SOE Image Creation & Maintenance

Additional Skills

• Strong troubleshooting and analytical skills
• Identity and Access Management knowledge
• Experience supporting Windows and macOS environments

Preferred Candidate Profile (5–8 Years Experience)

This role is primarily focused on End User Support / EUC Operations rather than advanced engineering.

Required Experience

• Troubleshooting laptop, desktop, and printer issues
• Understanding end-user problems and providing resolutions
• Escalating complex issues to L2/SME teams
• Ticket triaging and management
• Troubleshooting SCCM, Intune, and Autopilot deployments
• MFA implementation and support
• MAM/MDM administration
• Windows and macOS troubleshooting
• Printer setup and configuration
• VPN and network connectivity support
• ServiceNow ticket management
• Windows and macOS upgrades
• Microsoft 365 support:
• Outlook
• Teams
• OneDrive

Soft Skills

• Customer-focused approach
• Strong problem-solving abilities
• Ability to work in a fast-paced support environment
• Process Flow Documentation
• Knowledge Transfer and Mentoring
• Data Conversion and Data Maintenance Support
• Industry Best Practice Recommendations
• Out-of-the-Box Solution Recommendations
• Technical Configuration and Development Support
• Additional duties as assigned