EUC Administrator

Siri InfoSolutions Inc; Center Square (PA); On-site; USD 85,000 - 95,000; Full time

Job summary

Siri InfoSolutions Inc in Blue Bell, PA is seeking an EUC Administrator to provide L2/L3 end-user computing support. The role covers desktop, printer, and software issues across the organization with emphasis on remote access, imaging, and patch management.

The position offers a full-time schedule with competitive salary in the US market. Base salary range listed is $85,000–$95,000 per year, with standard benefits and opportunities to work with SCCM and Intune within an enterprise IT team.

Qualifications

• 10-20 years of relevant IT experience in EUC/support.
• Strong troubleshooting and analytical abilities in end-user computing.
• Experience with enterprise IT environments and remote access technologies.

Responsibilities

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, drivers, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities): software installations, upgrades, patching, compatibility fixes, packaging and deployment support.
• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain known knowledge base and documentation for known issues.

Skills

Windows troubleshooting

Active Directory

Remote support tools

VDI environments

VPN troubleshooting

Printer troubleshooting

Office 365 troubleshooting

Teams & SharePoint support

Soft IMAC

Patch management

Software packaging

Root cause analysis

Group Policy

SCCM knowledge

Intune management

Tools

SCCM

Intune

AnyDesk

TeamViewer

Citrix Horizon

Job description

426234

EUC Administrator

Blue Bell, PA

10-20 Years

Fulltime

Job Description

Must Have Technical/Functional Skills

Core EUC Support Skills

• Windows 10/11 troubleshooting
• Hardware & software issue resolution
• Active Directory (user management, group policies)
• Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)

Remote Access & Connectivity

• Remote Desktop Protocol (RDP)
• Citrix / VMware Horizon (VDI environments)
• VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)

Hardware & Peripherals

• Printer troubleshooting (network printers, drivers, spooler services)
• Laptop/Desktop imaging and support

Application & Productivity Tools

• Microsoft Office 365 troubleshooting
• Microsoft Teams, OneDrive, SharePoint support
• Email troubleshooting (Exchange / Outlook issues)
• Soft IMAC (Install, Move, Add, Change)
• Application deployment & remediation
• Software packaging basics
• Patch management support

Endpoint Management Tools

• SCCM (Microsoft Endpoint Configuration Manager) Basic knowledge
• Microsoft Intune Device & application management
• Group Policy (GPO)

Roles & Responsibilities

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities):
• o Software installations, upgrades, patching
• o Application compatibility fixes
• o Packaging and deployment support
• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain known knowledge base and documentation for known issues.

Generic Managerial Skills, If any

• Strong troubleshooting & analytical skills
• Customer-centric mindset
• Ability to manage multiple priorities
• Excellent communication skills

Base Salary Range: $85,000 - $95,000 per annum