Analyst, EUC

ICE Clear Europe Limited; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Intercontinental Exchange, Inc. in New York seeks an End User Computing Analyst to support and advance the global computing environment for Windows, Mac, and mobile users in a fast-paced, team-based setting.

The role requires strong troubleshooting, IT ticketing via ServiceNow, and proficiency with AD/Azure/Intune/Exchange Online, along with solid communication. NY-based with competitive benefits and equal opportunity employer.

Qualifications

• Bachelor's degree in Computer Science, MIS, CIS, or related field.
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Experience with networking technology such as Cisco and Juniper.
• Experience with Windows OS, Mac OS, and Microsoft Office Suite.
• Knowledge of scripting and PowerShell preferred.
• Demonstrates a foundational understanding of AI-powered productivity and analytics tools.

Responsibilities

• Onboard and train new internal and external users in ICE's environment.
• Support and advance the global corporate computing environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management.
• Deploy hardware and software including desktop and laptop imaging software and VoIP.
• Provision AD, Azure, Intune, and Exchange Online including device authentication and maintaining users.
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP.
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.).
• Support broker and trading floor technology (New York based EUC analysts only).

Skills

Multitasking

Time management

Collaboration

Communication

Problem solving

AI tools awareness

Education

Bachelor's degree in CS/MIS/CIS

Tools

Active Directory

Azure

Intune

Exchange Online

Windows OS

PowerShell

Cisco networking

Juniper networking

Job description

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities

• Onboard and train new internal and external users in ICE's environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
• Deploy hardware and software including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
• Support broker and trading floor technology (New York based EUC analysts only)

Knowledge and Experience

• Bachelor's degree in Computer Science, MIS, CIS, or related field
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experience with networking technology such as Cisco and Juniper
• Experience with Windows OS, Mac OS, and Microsoft Office Suite
• Knowledge of scripting and PowerShell preferred
• Demonstrates a foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.

Desirable Skills

• Experience in an exchange, trading facility, or financial services environment
• Strong multitasking, time prioritization, collaborative and communication skills

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $75,000 - 95,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.