End-to-End Scheduling Engineer (AI + Forecasting)

assembledhq; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Assembled is seeking an experienced software product-minded engineer to own scheduling problems end-to-end, from a fuzzy customer complaint through data models and APIs to a polished interface.

You'll work on rebuilding the schedule editing experience for thousands of agents, encode labor rules, and ship forecast interfaces that teams trust to staff against. We value generalists who ship results and sweat the details.

Qualifications

• Have built a great product before.
• Are a strong generalist.
• Have solved a hard problem and can tell the story.
• Sweat the details.
• Have found yourself asking "why is this so painful for the user?"

Responsibilities

• Rebuilding the schedule editing experience so a workforce manager can generate a schedule for 2,000 agents that automatically optimizes for customer satisfaction
• Designing how we capture messy real-world constraints from labor laws to union rules, and turning them into something both humans and solvers can reason about
• Shipping forecast interfaces that show a prediction of number of people needed at any 15 minute interval, and building it so customers trust the number enough to staff against it
• Making schedule generation feel instant for our largest customers, even when the underlying solve is anything but

Job description

Assembled is seeking an experienced software product-minded engineer to own scheduling problems end-to-end, from a fuzzy customer complaint through data models and APIs to a polished interface.

You'll work on rebuilding the schedule editing experience for thousands of agents, encode labor rules, and ship forecast interfaces that teams trust to staff against. We value generalists who ship results and sweat the details.