End-to-End SAP Order Manager

Freudenberg

New Hampshire

On-site

USD 52,000 - 72,000

Full time

14 days+

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Job summary

Freudenberg in Londonderry, NH is seeking an Order Management Specialist to oversee the complete order-to-cash cycle using SAP, ensuring accurate entry and timely fulfillment. You will coordinate with Sales, Customer Experience, Supply Chain, Logistics and AR to resolve issues, monitor backorders, and maintain data integrity while delivering exceptional service.

This role requires at least 2 years in order management or related fields, strong communication skills, and attention to detail in a

Qualifications

2+ years in order management, customer service, logistics, or related.
Experience with SAP ERP/SAP S/4HANA in order management environment preferred.
Understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
Strong attention to detail and data accuracy in fast‑paced settings.

Responsibilities

Manage customer orders through the complete order-to-cash process using SAP.
Enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.
Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment.
Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem‑solving.
Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution.
Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders.
Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.