Order Management Expert - Hybrid (SAP)

Klüber Lubrication; Londonderry (NH); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Management

Diversity & Inclusion

Personal Development

401K Match

Vacation

Job summary

Klüber Lubrication NA LP is hiring an Order Management Specialist in Londonderry, NH, with a hybrid work arrangement. You will manage the full order-to-cash cycle using SAP, maintain and update orders, and coordinate with Sales, Supply Chain, and AR to ensure timely fulfillment.

The role requires at least 2 years in order management or related fields, SAP experience preferred, and strong attention to detail with Excel proficiency.

Qualifications

• Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.
• Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment preferred.
• Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
• Demonstrated analytical, problem-solving, and decision-making skills.
• Exceptional attention to detail with a focus on data accuracy and process compliance.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills, with proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Manage customer orders throughout the complete order-to-cash process using SAP.
• Accurately enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.
• Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment.
• Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem-solving.
• Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution.
• Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders.
• Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.

Skills

Order management

Analytical thinking

Communication

Multi-tasking

Attention to detail

Tools

SAP

Microsoft Excel

Job description

Klüber Lubrication NA LP is hiring an Order Management Specialist in Londonderry, NH, with a hybrid work arrangement. You will manage the full order-to-cash cycle using SAP, maintain and update orders, and coordinate with Sales, Supply Chain, and AR to ensure timely fulfillment.

The role requires at least 2 years in order management or related fields, SAP experience preferred, and strong attention to detail with Excel proficiency.