SAP Order Manager: End-to-End Order-to-Cash

Rehlko

Kohler (WI)

Hybrid

USD 35,000 - 44,000

Full time

14 days+

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Job summary

Rehlko in the United States (Kohler, WI area) is seeking an Order Management Coordinator to serve as the liaison between Rehlko, distributors, and customers, managing quotations, orders, shipments, and post-sale support within SAP and related systems.

You will collaborate with Sales, Finance, Logistics, and Customer Service to meet service levels, resolve issues, and drive process improvements while maintaining accurate master data and documentation.

Qualifications

Bachelor’s degree in business administration, supply chain, logistics, operations, finance, or related field; or 3–5 years of order management/SAP experience.
Hands-on experience with SAP, preferably SD and order-to-cash.
Experience managing end-to-end order lifecycle including quotation, entry, backlog, shipment, audits, post-sale support.
Proficiency in Microsoft Excel for reporting and data analysis.
Experience across SAP, Salesforce, and Smartsheet.
Strong communication and ability to work cross-functionally.

Responsibilities

Create customer quotations in SAP and convert approved quotations into accurate sales orders as required.
Process and manage customer purchase orders in SAP, ensuring accurate pricing, payment terms, delivery requirements, and compliance with Sales Administration policies and procedures.
Create and manage outbound deliveries and shipments in SAP to support established service-level expectations and customer delivery requirements.
Monitor order backlog, order status, and aged orders; proactively identify and resolve routine order holds, delays, discrepancies, and other issues that may impact timely shipment or order closure.
Obtain and evaluate freight quotations and accurately apply freight charges to SAP sales orders in accordance with established rates, contracts, and internal policies.
Conduct routine freight audits to identify discrepancies, validate charges, and support accurate billing and cost management.
Maintain accurate and timely customer, order, shipment, and account information across SAP, Salesforce, Smartsheet, Microsoft Access, and other applicable business systems.
Maintain customer master data, shipping instructions, Incoterms, export compliance information, and customer-specific delivery requirements.
Support post-sale activities, including invoice discrepancy resolution, product returns, freight damage claims, short-shipment investigations, and other customer-related issues.
Conduct regular order audits to ensure accuracy, compliance, and adherence to established processes and documentation standards, including reviewing orders processed by new Service Center associates.
Provide backup support for assigned secondary accounts to ensure continuity of customer service and order management activities.
Follow established Sales Administration policies and procedures related to pricing, order entry, order modifications, cancellations, documentation, and customer account management.
Under the guidance of the Senior Sales Coordinator, accurately route progress payments and support account reconciliation activities as required.
Collaborate with internal stakeholders across Sales, Finance, Logistics, Customer Service, and other functions to resolve order, shipment, billing, and customer service issues.
Identify process gaps, recurring customer concerns, and operational inefficiencies and contribute to continuous improvement initiatives that enhance operational efficiency, order accuracy, and customer satisfaction.
Support onboarding, training, and knowledge transfer for new Sales Coordinators and other team members as assigned.
Provide a high level of customer service through timely, accurate, and proactive communication with customers, distributors, and internal stakeholders.
Perform other related duties and responsibilities as assigned.