End-to-End Sales Booking Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Allentown (Lehigh County); On-site; USD 33,000 - 37,000; Full time

Job summary

Johnson Controls is seeking a Sales Support Specialist to bolster the sales team by processing secured orders, assembling booking packages, and serving as the main contact for booking materials, customer master data, and payment or billing details.

The role requires close coordination with sales, operations, and internal teams to keep orders moving accurately and on time, while coaching sellers on process improvements and tracking weekly progress to drive booking quality.

Qualifications

• 5-10 years of related experience in order processing, office management, accounts receivable/payable, or credit.
• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
• Experience using Salesforce and working in ERP-driven workflows.
• Strong interpersonal skills with sound decision-making ability.
• Effective, professional communication and organizational skills.
• Ability to manage detailed documents, deadlines, and multiple priorities in a fast-paced environment.
• Paralegal experience.

Responsibilities

• Process customer orders submitted through branch sellers and complete booking motions from intake through submission.
• Review booking checklists, proposals, and contracts or purchase orders to confirm accuracy, completeness, and required documentation.
• Follow up on missing items, customer signatures, certificates, and other booking requirements before submission.
• Create and align customer master records, including new customer setup in ERP when needed.
• Validate credit level, initiate legal review, and ensure the DOA process is followed with all required approvals.
• Support government compliance reviews and approvals, as well as change orders.
• Coach sellers on process improvement and help strengthen booking quality and first-pass yield.
• Track weekly booking progress, review monthly metrics with supervisors and sales leaders, and support resolution of aged POs, deals left after close, and letter of intent bookings.
• Support bid and performance bond requests, pre-qualification for pre-bids, dispute management, and OTC management as needed.
• Act as a liaison between sellers, sales leaders, Sales BPLs, and Sales Support Admin personnel to support annual secured volume and targeted improvement plans.

Skills

Coordination

Communication

Interpersonal skills

Multitasking

Attention to detail

Paralegal experience

Tools

Salesforce

ERP systems

Microsoft Office

Windows OS

Job description

Johnson Controls is seeking a Sales Support Specialist to bolster the sales team by processing secured orders, assembling booking packages, and serving as the main contact for booking materials, customer master data, and payment or billing details.

The role requires close coordination with sales, operations, and internal teams to keep orders moving accurately and on time, while coaching sellers on process improvements and tracking weekly progress to drive booking quality.