End-to-End Booking & Sales Operations Specialist

Johnson Controls; Allentown (Lehigh County); On-site; USD 33,000 - 37,000; Full time

Job summary

Johnson Controls is seeking a Sales Support Specialist in Allentown to support the sales team by processing secured orders, completing booking packages, and serving as the main contact for booking materials and billing details.

The role requires close coordination with sales, operations, and internal teams to keep orders moving on time, review documents for accuracy, and drive improvements in booking quality and customer master data management.

Qualifications

• 5–10 years of related experience in order processing, office management, accounts receivable/payable, or credit.
• Proficiency with Windows and Microsoft Office software.
• Experience using Salesforce and ERP-driven workflows.

Responsibilities

• Process customer orders from intake through submission and complete booking motions.
• Review booking checklists, proposals, contracts or POs for accuracy and documentation.
• Follow up on missing items, customer signatures, certificates, and other booking requirements.
• Create and align customer master records, including new customer setup in ERP.
• Validate credit level, initiate legal review, and ensure DOA approvals.
• Support government compliance reviews and change orders.
• Coach sellers on process improvements to boost booking quality.
• Track weekly booking progress and review monthly metrics with leadership.
• Support bids, performance bonds, pre-qualification, disputes, and OTC as needed.
• Serve as liaison between sellers, sales leaders, operations and OTC partners.

Skills

Order processing

Accounts receivable/payable

ERP workflows

Salesforce

Microsoft Office

Attention to detail

Communication skills

Tools

Salesforce

ERP system

Windows OS

Microsoft Excel

Job description

Johnson Controls is seeking a Sales Support Specialist in Allentown to support the sales team by processing secured orders, completing booking packages, and serving as the main contact for booking materials and billing details.

The role requires close coordination with sales, operations, and internal teams to keep orders moving on time, review documents for accuracy, and drive improvements in booking quality and customer master data management.