Customer Order Fulfillment Specialist

Big Tex Trailers; Mount Pleasant (TX); On-site; USD 40,000 - 62,000; Full time

Job summary

Big Tex Trailers in Mount Pleasant, TX seeks a Sales Order Specialist to convert customer demand into accurate sales orders and shippable loads, minimizing lead times and optimizing FIFO inventory flow.

You will collaborate with the Sales Order Fulfillment Manager, perform data entry, maintain data integrity, monitor order status, and support continuous improvement across teams.

Qualifications

• High school diploma or work experience equivalent.
• 3+ years of Sales, or Customer Service experience.
• Proficient computer skills in Word, Excel, PPT, and Power BI.
• Excellent time management, communication, teamwork, and complex problem-solving skills.

Responsibilities

• Perform accurate and efficient data entry for incoming sales orders, ensuring all information is correctly captured in our order management system.
• Collaborate closely with the Sales Order Fulfillment Manager to ensure that all orders are in shippable loads and ready for timely fulfillment.
• Maintain a high level of data accuracy and integrity throughout the order entry process.
• Monitor and update order status, keeping all stakeholders informed of progress and changes as necessary.
• Assist in identifying and rectifying data entry issues, working collaboratively with cross-functional teams to resolve any challenges.
• Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance overall efficiency.
• Drive positive
• Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners.
• Provide assistance with other projects and reporting upon request to support the business

Skills

Data entry

Data accuracy

Time management

Communication

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Power BI

Job description

Job Overview

The Sales Order Specialist’s primary responsibility is to convert customer demand into sales orders and shippable load to minimize customer lead times while optimizing inventory flow using FIFO methodology. This role requires excellent communication and time management skills to ensure orders are fulfilled in an accurate and timely manner.

Job Responsibilities

• Perform accurate and efficient data entry for incoming sales orders, ensuring all information is correctly captured in our order management system
• Collaborate closely with the Sales Order Fulfillment Manager to ensure that all orders are in shippable loads and ready for timely fulfillment
• Maintain a high level of data accuracy and integrity throughout the order entry process
• Monitor and update order status, keeping all stakeholders informed of progress and changes as necessary
• Assist in identifying and rectifying data entry issues, working collaboratively with cross-functional teams to resolve any challenges
• Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance overall efficiency
• Drive positive
• Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners
• Provide assistance with other projects and reporting upon request to support the business

Minimum Job Qualifications

• High school diploma or work experience equivalent
• 3+ years of Sales, or Customer Service experience
• Proficient computer skills in Word, Excel, PPT, and PBI
• Excellent time management, communication, teamwork, and complex problem-solving skills