Customer Service & Order Fulfillment Specialist

PPC Flex Company; Payson (UT); On-site; USD 28,000 - 32,000; Full time

Job summary

PPC Flex Company in Payson, UT is hiring a Customer Service Specialist to provide best-in-class service to Sales and a portfolio of customers. The role manages customer orders through the pipeline to support growth and on-time delivery.

You will work with cross-functional teams, enter orders in Salesforce CRM, review open orders daily, assist with returns and pricing, and provide timely feedback to keep customers satisfied.

Qualifications

• College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
• Experience with Salesforce CRM preferred.
• Ability to work with urgency and creative problem solving.

Responsibilities

• Process and manage customer orders to ensure accuracy and on-time delivery.
• Enter orders in Salesforce and maintain contacts.
• Coordinate with cross-functional internal teams to resolve issues.
• Assist with returns and credits and provide timely feedback to customers.

Skills

Customer service

Sales coordination

Problem solving

Communication

CRM Salesforce

Education

College degree preferred

2+ years in manufacturing customer service

Tools

Salesforce CRM

Job description

PPC Flex Company in Payson, UT is hiring a Customer Service Specialist to provide best-in-class service to Sales and a portfolio of customers. The role manages customer orders through the pipeline to support growth and on-time delivery.

You will work with cross-functional teams, enter orders in Salesforce CRM, review open orders daily, assist with returns and pricing, and provide timely feedback to keep customers satisfied.