End-to-End Air Freight Operations Lead

maersk; Greer (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking an Air Freight Operator to manage end-to-end air freight shipments in the United States with a focus on imports and flexibility to support exports as needed. You will own file management, documentation, system updates, and finance responsibilities while maintaining exceptional customer service.

You will coordinate with international offices, agents, airlines, and customers to ensure timely delivery, compliance, and accurate data in CargoWise One.

Qualifications

• 2+ years of Air Freight Operations experience preferred.
• Strong experience in Air Import operations required.
• Air Export experience considered an asset.
• Experience working within freight forwarding or logistics environments.
• Experience using transportation management systems such as CargoWise One preferred.

Responsibilities

• Manage and coordinate air import shipments from booking confirmation through final delivery.
• Monitor shipment milestones to ensure timely movement and compliance with customer requirements.
• Coordinate with overseas offices, agents, airlines, trucking providers, warehouses, customs brokers, and customers.
• Ensure all import documentation is received, reviewed, and processed accurately.
• Track shipment status and proactively identify and resolve operational issues.
• Arrange delivery appointments and coordinate final-mile transportation as required.
• Ensure compliance with company procedures, customer SOPs, and regulatory requirements.
• Maintain timely and accurate shipment updates within the company operating system (e.g., CargoWise One).
• Update shipment milestones and operational statuses.
• Ensure data accuracy across all shipment records.
• Monitor system alerts and take corrective actions as necessary.
• Provide proactive communication regarding shipment status, delays, and exceptions.
• Partner closely with Customer Service teams to provide operational updates.
• Support customer inquiries by researching shipment details and providing timely resolutions.

Skills

Air Freight Ops

Air Import

Air Export

Freight Forwarding

CargoWise One

Tools

CargoWise One

Job description

Maersk is seeking an Air Freight Operator to manage end-to-end air freight shipments in the United States with a focus on imports and flexibility to support exports as needed. You will own file management, documentation, system updates, and finance responsibilities while maintaining exceptional customer service.

You will coordinate with international offices, agents, airlines, and customers to ensure timely delivery, compliance, and accurate data in CargoWise One.