Encompass Administrator

FocusOne; Georgia; On-site; USD 75,000 - 95,000; Full time

Job summary

FocusOne Mortgage Solutions is seeking an Encompass Administrator to support daily Encompass360 use, maintenance, and optimization in a Houston, TX office. The role ensures smooth mortgage operations, compliance, and efficient workflows.

You will collaborate across departments, IT, and external partners to drive reporting, process improvements, and system updates. The ideal candidate has hands-on Encompass360 experience and strong communication skills to thrive in a fast-paced environment.

Qualifications

• 2+ years of experience with Encompass360 administration and/or IT support.
• Strong understanding of the mortgage lifecycle (origination, processing, underwriting, closing, post-closing, and secondary).
• Excellent problem-solving and communication skills.
• Ability to adapt quickly in a fast-paced, compliance-driven environment.

Responsibilities

• Serve as the primary Encompass360 daily user contact, troubleshooting, and updates.
• Act as a liaison between staff, clients, IT, and third-party integrations.
• Ensure system changes and updates to staff and clients.
• Develop, maintain, and optimize reporting within Encompass.
• Recommend and implement process or system improvements.

Skills

Encompass360 administration

Mortgage process knowledge

Problem-solving

Communication

IT liaison

Job description

FocusOne Mortgage Solutions is seeking a skilled Empompass Administrator to join our growing team. This role is critical in supporting our mortgage operations by ensuring the smooth daily use, maintenance, and optimization of Encompass360. The ideal candidate has strong mortgage process knowledge, technical expertise, and the ability to collaborate across departments to drive compliance and efficiency.

What You'll Do

• Serve as the primary contact for Encompass360 daily use, troubleshooting, and updates.
• Act as a liaison between staff, clients, IT, and third-party integrations.
• Ensure system changes and updates to staff and clients.
• Develop, maintain, and optimize reporting within Encompass.
• Recommend and implement process or system improvements.

What We're Looking For

• 2+ years of experience with Encompass360 administration and/or IT support.
• Strong understanding of the mortgage lifecycle (origination, processing, underwriting, closing, post-closing, and secondary).
• Excellent problem-solving and communication skills.
• Ability to adapt quickly in a fast-paced, compliance-driven environment.
• Encompass360 certification preferred.

Why Join Us

At FocusOne, we partner with credit unions to deliver outstanding mortgage and auto lending solutions. You'll work in a collaborative, mission-driven environment with opportunities to improve efficiency and support growth.

This position is not remote and is located in Houston, Texas.
Your work environment is in the office.