EN Payments Specialist — Timely, Accurate Processing

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an EN Payment Technician to process Employment Network payments under the SSA’s Ticket to Work program. You will work with the Senior Payment Specialist to ensure accurate and timely payments and provide guidance on payment policies.

The role involves responding to inquiries, reviewing reimbursements, using iTOPSS for automated payments, and generating performance reports in a fast-paced environment.

Qualifications

• High School diploma required.
• Bachelor’s degree preferred.
• Data entry experience.
• Experience with SSA’s Ticket to Work Program preferred.
• Ability to work independently and manage multiple cases under tight deadlines.
• Strong writing and editing skills.
• Excellent communication skills.

Responsibilities

• Respond to EN payment inquiries, including payment status questions and policy clarifications.
• Evaluate and review reimbursement and cost requests from ENs and SVRAs for timely compensation.
• Assist SSA in the creation and execution of automated payments using the iTOPSS system.
• Ensure all payment processing activities meet SLAs.
• Provide ENs with timely updates to support compliance with timelines and documentation standards.
• Inform ENs of additional services or actions to improve program outcomes.
• Prepare reports by collecting, analyzing, and summarizing payment activity and performance metrics.
• Maintain professional standards and ongoing knowledge through training and publications.
• Support team operations during periods of increased payment volume.
• Handle data entry and analysis.
• Stay updated on industry trends and competitor actions.

Skills

Data entry

Communication skills

Writing and editing

Education

High School diploma

Bachelor's degree preferred

Tools

MS Office

iTOPSS system

Job description

ASM Research, An Accenture Federal Services Company, seeks an EN Payment Technician to process Employment Network payments under the SSA’s Ticket to Work program. You will work with the Senior Payment Specialist to ensure accurate and timely payments and provide guidance on payment policies.

The role involves responding to inquiries, reviewing reimbursements, using iTOPSS for automated payments, and generating performance reports in a fast-paced environment.