Ticket to Work QA Auditor

ASM Research, An Accenture Federal Services Company; Charleston (WV); On-site; USD 51,000 - 53,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks a Quality Auditing Specialist to review Employment Network records for SSA Ticket to Work compliance and enforce IWP requirements.

The Specialist gathers data, conducts document reviews, and reports findings in a Services and Review Summary, with follow-up meetings to outline corrective actions and opportunities for improvement for Ticketholders and ENs.

Qualifications

• Associate’s degree or equivalent experience.
• Bachelor's degree preferred.
• 0-2 years of relevant experience.
• Experience with case review, documentation validation, or compliance‑driven review processes preferred.
• Excellent listening, negotiation, and presentation skills.
• Critical thinking and problem-solving skills.

Responsibilities

• Prepare audit schedule and reminders, conduct research and coordination as necessary for all QA activities.
• Schedule and conduct Services and Supports reviews against the appropriate standards.
• Compile and report review findings to both leadership and ENs.
• Communicate with and support ENs through email, phone, online presentations, screen-share and in person meetings.
• Assist/support ENs in Ticket Assignment and Unassignment associated with Ticketholder eligibility.
• Review and fact-check documentation for accuracy and compliance.
• Conduct quality assurance (QA) reviews assigned by Leadership.
• Validate analysis and outreach activities in accordance to policies and directives.
• Analyze work based on current policies, directives, and investigation through available resources and further research.
• Prioritize workload to ensure timeliness and quality standards are met.
• Contribute positively to a work environment that is flexible, adaptable, and team based.
• Work to become knowledgeable of Ticket to Work program requirements.
• Possess an understanding of the handling and safeguarding of Personally Identifiable Information (PII).

Skills

Listening skills

Negotiation skills

Presentation skills

Written communication

Verbal communication

Microsoft Office

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ASM Research, an Accenture Federal Services Company, seeks a Quality Auditing Specialist to review Employment Network records for SSA Ticket to Work compliance and enforce IWP requirements.

The Specialist gathers data, conducts document reviews, and reports findings in a Services and Review Summary, with follow-up meetings to outline corrective actions and opportunities for improvement for Ticketholders and ENs.