QA Auditor - SSA Ticket to Work Compliance

ASM Research, An Accenture Federal Services Company; Nashville (TN); On-site; USD 51,000 - 53,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Quality Auditing Specialist to conduct reviews of Employment Network records for SSA Ticket to Work compliance. You will ensure IWPs meet SSA requirements and follow up on corrective actions.

Responsibilities include scheduling QA activities, reporting findings, and supporting ENs through various communication channels. Requires strong attention to detail and a collaborative, timely work style.

Qualifications

• Associate’s degree or equivalent experience; Bachelor's degree preferred.
• 0-2 years of relevant experience.
• Experience with case review, documentation validation, or compliance-driven review processes preferred.

Responsibilities

• Prepare audit schedule and reminders, conduct research and coordination as necessary for all QA activities.
• Schedule and conduct Services and Supports reviews against the appropriate standards.
• Compile and report review findings to both leadership and ENs.
• Communicate with and support ENs through email, phone, online presentations, screen-share and in person meetings.
• Assist/support ENs in Ticket Assignment and Unassignment associated with Ticketholder eligibility.
• Review and fact-check documentation for accuracy and compliance.
• Conduct quality assurance (QA) reviews assigned by Leadership.
• Validate analysis and outreach activities in accordance to policies and directives.
• Analyze work based on current policies, directives, and investigation through available resources and further research.
• Prioritize workload to ensure timeliness and quality standards are met.
• Contribute positively to a work environment that is flexible, adaptable, and team based.
• Work to become knowledgeable of Ticket to Work program requirements.
• Possess an understanding of the handling and safeguarding of Personally Identifiable Information (PII).

Skills

Attention to detail

Excellent listening

Negotiation skills

Presentation skills

Critical thinking

Time management

Written and verbal communication

Decision making

Team collaboration

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

ASM Research, An Accenture Federal Services Company is seeking a Quality Auditing Specialist to conduct reviews of Employment Network records for SSA Ticket to Work compliance. You will ensure IWPs meet SSA requirements and follow up on corrective actions.

Responsibilities include scheduling QA activities, reporting findings, and supporting ENs through various communication channels. Requires strong attention to detail and a collaborative, timely work style.