Ticket-to-Work QA & Compliance Specialist

ASM Research, An Accenture Federal Services Company; Lincoln (NE); On-site; USD 51,000 - 53,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Quality Auditing Specialist to review Employment Network records for SSA Ticket to Work standards and ensure IWPs meet requirements. The role requires timely follow-up, data gathering, document review, and reporting of findings; may transition to Timely Progress Review determinations and supports Ticketholders and ENs in verification.

Minimum qualifications include 0-2 years, associate degree or equivalent, strong communication,

Qualifications

• Associate’s degree or equivalent experience; Bachelor's degree preferred.
• 0-2 years of relevant experience.
• Experience with case review, documentation validation, or compliance‑driven review processes preferred.
• Excellent listening, negotiation, and presentation skills.
• Critical thinking and problem-solving skills.

Responsibilities

• Prepare audit schedule and reminders, conduct research and coordination as necessary for all QA activities.
• Schedule and conduct Services and Supports reviews against the appropriate standards.
• Compile and report review findings to both leadership and ENs.
• Communicate with and support ENs through email, phone, online presentations, screen-share and in person meetings.
• Assist/support ENs in Ticket Assignment and Unassignment associated with Ticketholder eligibility.
• Review and fact-check documentation for accuracy and compliance.
• Conduct quality assurance (QA) reviews assigned by Leadership.
• Validate analysis and outreach activities in accordance to policies and directives.
• Prioritize workload to ensure timeliness and quality standards are met.

Skills

Excellent listening

Negotiation

Presentation skills

Critical thinking

Problem solving

Time management

Team work

Interpersonal communication

Education

Associate’s degree or equivalent experience

Bachelor’s degree preferred

Tools

Microsoft Office

Spreadsheets

Report writing

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Quality Auditing Specialist to review Employment Network records for SSA Ticket to Work standards and ensure IWPs meet requirements. The role requires timely follow-up, data gathering, document review, and reporting of findings; may transition to Timely Progress Review determinations and supports Ticketholders and ENs in verification.

Minimum qualifications include 0-2 years, associate degree or equivalent, strong communication,