EMV Platform Lead — Reliability & Transformation

Capital One; McLean (VA); On-site; USD 121,000 - 138,000; Full time

Job summary

Capital One seeks a Lead Production Support Specialist to own end-to-end EMV Certification platforms, driving strategy, development, reliability and performance. You will balance platform operations with transformative initiatives, coordinating with stakeholders and vendors to deliver reliable results.

Responsibilities include defining requirements, managing the backlog, coordinating testing, and leading incident response while ensuring platform stability and continuous improvement across cloud

Qualifications

• At least 3 years of experience managing the operational monitoring, incident response and backlog prioritization of a technology platform.
• At least 2 years of experience in the PDLC, including developing functional requirements and defining/executing UAT test plans.
• At least 2 years of experience supporting, partnering and interacting with internal and external business clients.

Responsibilities

• Own the end-to-end lifecycle of assigned EMV Certification platform(s) from roadmap to operations — including defining requirements, overseeing development, and driving testing through to successful launch
• Define, prioritize, and maintain the platform backlog in alignment with business needs
• Identify and drive opportunities for platform optimization and continuous improvement
• Own platform stability, availability, and operational performance
• Define metrics to monitor performance, platform usage and recurring issues — and act on findings
• Lead incident management and coordinate issue resolution end-to-end, coordinating all parties to closure
• Gather, challenge, and translate stakeholders’ business needs into clear functional requirements
• Own enhancement initiatives and platform transformation activities from scoping to go-live
• Drive delivery coordination with vendors and internal stakeholders, tracking progress and removing blockers
• Own testing and validation activities in coordination with the secondary platform owner — define scope, review test plan, perform execution, and sign off on release readiness
• Serve as the primary point of contact and accountable owner for assigned platform(s)
• Proactively engage internal stakeholders to surface needs, manage expectations, and communicate impacts
• Own vendor relationships — drive prioritization discussions, hold vendors accountable, and elevate when needed
• Communicate roadmap updates, delivery status, and operational impacts in a clear and timely manner
• Provide backup coverage as secondary platform owner and participate in peer reviews

Skills

Operational monitoring

Incident response

Backlog prioritization

PDLC

UAT testing

Vendor management

Stakeholder management

Cross-functional collaboration

ITIL

PMP

EMV knowledge

Cloud concepts (AWS/Azure)

Jira Service Management

ServiceNow

Education

Bachelor’s or Master’s degree in Computer Science, Technology or Business

ITIL certification

PMP certification

EMV Certification process knowledge

Tools

ServiceNow

Jira Service Management

Job description

Capital One seeks a Lead Production Support Specialist to own end-to-end EMV Certification platforms, driving strategy, development, reliability and performance. You will balance platform operations with transformative initiatives, coordinating with stakeholders and vendors to deliver reliable results.

Responsibilities include defining requirements, managing the backlog, coordinating testing, and leading incident response while ensuring platform stability and continuous improvement across cloud