EMV Certification Platform Lead & Reliability Champion

Capital One; Richmond (VA); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One seeks a Lead Production Support Specialist to own and evolve EMV Certification platforms, balancing operational stability with platform transformation. The role partners with stakeholders, vendors, and cross-functional teams to drive reliable, scalable, and high-quality certification processes.

The candidate will manage a platform lifecycle, define metrics, coordinate testing, and ensure release readiness while maintaining documentation and cross-team collaboration.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience managing the operational monitoring, incident response and backlog prioritization of a technology platform.
• At least 2 years of experience in the Product Delivery Life Cycle (PDLC), including developing functional requirements and defining and executing UAT test plans.
• At least 2 years of experience supporting, partnering and interacting with internal and external business clients.

Responsibilities

• Own end-to-end lifecycle of EMV Certification platform(s) from roadmap to operations.
• Define, prioritize, and maintain platform backlog aligned with business needs.
• Lead incident management and coordinate issue resolution end-to-end.

Skills

Operational monitoring

Incident response

Backlog prioritization

PDLC

UAT testing

Client engagement

Education

Bachelor’s or Master’s degree in CS/IT/Business

Tools

ServiceNow

Jira Service Management

AWS

Azure

Job description

Capital One seeks a Lead Production Support Specialist to own and evolve EMV Certification platforms, balancing operational stability with platform transformation. The role partners with stakeholders, vendors, and cross-functional teams to drive reliable, scalable, and high-quality certification processes.

The candidate will manage a platform lifecycle, define metrics, coordinate testing, and ensure release readiness while maintaining documentation and cross-team collaboration.