EMT Coordinator

Healthoneasc; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellbeing support with counseling

Paid time off and disability coverage

Education and retirement resources

Job summary

HCA Healthcare, Inc. is seeking a clinician to facilitate patient transfer, transport, and bed placement across its facilities.

The role coordinates clinical needs with bed availability and adheres to transfer center protocols to ensure timely admissions and quality service. The position requires EMT certification, strong communication with physicians, and proficiency in Microsoft Office and healthcare databases.

Qualifications

• Minimum 2 years of clinical or hospital experience; ED and acute hospital experience highly preferred.
• Call Center/Transfer Center experience is preferred.
• EMT Certificate (required).
• Must be proficient in EMTALA.
• Knowledge of state/federal regulatory requirements pertaining to ambulance transports.
• Excellent communication and interpersonal skills with physicians and their offices.

Responsibilities

• Perform transfer center functions, including centralized patient placement with clinical protocols and healthcare information.
• Coordinate transfer of emergent, urgent and elective patients to destination facilities.
• Ensure timely bed placement and accurate patient information for initial care plan.
• Maintain data in patient records and center workflow systems; proficient in required software and databases.
• Triage and communicate accurate clinical presentations to accepting physicians and hospital staff.

Skills

Emergency transfer coordination

Customer service

Communication with physicians

Education

EMT Certification

Tools

Microsoft Office

Job description

Hourly Wage Estimate: 16.08 - 24.12 / hour Learn more about the benefits offered for this job.

Job Summary and Qualifications

The clinician acquired clinical knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement request and then facilitates the patients movement by matching the patients clinical needs to the facility with bed capacity and service capability. The clinician will collaborate for appropriate bed placement within the facility in accordance with the current transfer center processes. This position coordinates all patients including medical and behavioral health patients, to include transfer, transport and bed placement. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
• Transport coordination specific to the transfer of patients and discharges from HCA facilities.
• Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
• Work collaboratively with team members ensuring appropriate patient admission.
• Establish and maintain a high degree of awareness and knowledge of hospitals medical staff, services, and special programs.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Maintain professionalism and customer-centric communication with challenging callers.
• Performs functions, including centralized patient placement, for medical and or behavioral health patients in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
• Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer.
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.
• Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care
• Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators.

What requirements you will need:

• Minimum 2 years of clinical or hospital experience required- highly preferred ED and acute hospital experience.
• Call Center/Transfer Center experience (preferred)
• EMT Certificate (required)
• Must be proficient in EMTALA.
• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
• Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
• Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
• Knowledge of basic hospital services.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Proficient in Microsoft Office applications, Internet searches, and relevant databases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to work effectively with other employees and external parties.

Scheduling Requirements:

• 12 Hour Shifts – Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts - Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.