Division Service Line AVP Transfer Center

HCA Healthcare; Brentwood (TN); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

401(k) Match

Education support

Employee Stock Purchase Plan

Tuition assistance

Dependent scholarships

Job summary

HCA HealthOne in Nashville, Tennessee seeks a Division Service Line AVP Transfer Center to drive division-wide transfer center strategy, collaborating with hospital leaders, physicians, and service line stakeholders. The role emphasizes analytics, growth opportunities, and enterprise-wide program development.

Responsibilities include optimizing transfer and intake processes, leading new programs such as centralized patient placement and BH ARC, and influencing change in a matrix organization

Qualifications

• 3-7 years relevant work experience required.
• Demonstrated leadership across multiple stakeholders; including development and implementation of the strategic direction.
• Proven leadership competency in driving alignment with customer needs, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills.
• Must have a proven track record of success in creating and executing on strategic growth strategies.
• Knowledge of metrics used to measure quality and efficiency of care and services in transfer/transport center operations.
• Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services.
• Participative leadership style and an ability to work in and leverage a matrix environment.
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including Corporate/Division leadership, transfer leadership, IT and clinical staff, physicians, and external vendors.
• Independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills.
• Ability to work well under pressure on concurrent multidisciplinary projects.
• Excellent attention to detail and creative problem solving abilities.
• Expert knowledge of various external market forces affecting transfer centers.
• High level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis.
• Proven ability to influence change without direct reporting authority.

Responsibilities

• Promote volume growth and competitive advantage through differentiation strategies and adoption of centralized patient placement, BH ARC, and transport.
• Identify and communicate business opportunities to division/hospital leaders using transfer center analytics; guide growth initiatives.
• Analyze all aspects of transfer and patient intake processes for improvement opportunities and design operational changes.
• Collaborate with division and hospital management to resolve issues hindering patient care and growth.
• Coordinate with division emergency preparedness and support evacuation efforts when needed.
• Present transfer center strategic materials and initiative updates at corporate, division, and key stakeholder meetings.
• Liaise with vendors providing transfer/transport services regarding goals and objectives.
• Lead development of local transfer center strategic plans and new programs/services.
• Identify physician engagement needs and promote involvement across leadership levels.
• Develop recommendations for capacity management and patient throughput related to transfers.
• Provide recommendations regarding marketing plans, partnerships and affiliations.

Skills

3-7 years relevant work experience

Demonstrated leadership

Strategic growth leadership

Education

Bachelor's degree

Job description

This position is incentive eligible.

Do you want to join an organization that invests in you as a Division Service Line AVP Transfer Center? At HCA HealthOne, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

This position is responsible for driving the transfer center strategy across the division through collaboration with division and hospital leaders, physicians, and key service line stakeholders. In collaboration with the Group VP of Transfer Center, establishes a division focused strategy for movement and placement of patients into and out of HCA from a multitude of access points through processes that enable volume growth and competitive advantage. In alignment with the Enterprise transfer center strategy, acts as the liaison with referring facilities/vendors to facilitate clinical quality enhancements and process improvements for the betterment of patient care including Centralized Patient Placement and ARC. Acts as a strategic growth partner to division and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport/placement of patients. Provides leadership in determining and accessing needed data and ensures ongoing reporting of identified metrics. Facilitates the resolution of issues and roadblocks to the progress of the initiative. Establishes and executes regular systems for communicating the progress and results to stakeholders.

What you will do in this role:

• Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies as well as the adoption of evolving functions and services such as centralized patient placement, BH ARC, and transport.
• Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth. Partners with executives to move the needle on these growth opportunities by aligning transfer center operations to meet the customer and patient needs when appropriate.
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both transfer center operations and hospital operations. This includes centralized patient placement, BH ARC, and other transfer center functions. Relays these to Group VP of Transfer Center and through collaboration, designs with facility leadership, processes, systems, procedures, and operational changes to increase efficiency and effectiveness for all parties.
• Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and transfer center leadership.
• Collaborates with division emergency preparedness and supports the Group VP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise.
• Presents transfer center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, division leadership teams, and other parties as needed.
• Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals.
• Leads the development of local transfer center strategic plans and new programs/services
• Identifies physician engagement needs and promotes physician involvement at multiple levels in collaboration with hospital leadership and physician and provider relations
• Identifies and develops recommendations for capacity management and patient throughput as pertains to the intake of transfers or other patient movement into our hospitals
• Provides recommendations regarding marketing plans, promotional strategies and strategic partnerships/affiliations

What requirements you will need:

• 3-7 years relevant work experience required
• Bachelors degree required
• Demonstrated leadership in driving a large scale initiative across multiple key stakeholders; including development and implementation of the strategic direction
• Proven leadership competency in driving alignment with customer needs and expectations, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
• Must have a proven track record of success in creating and executing on strategic growth strategies
• Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
• Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services.
• Participative leadership style and an ability to work in and leverage a matrix environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Ability to work well under pressure on concurrent, multidisciplinary projects
• Excellent attention to detail and creative problem solving abilities
• Expert knowledge of various external market forces affecting transfer centers
• High level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis
• Proven ability to influence change without direct reporting authority

Benefits

HCA HealthOne offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Good people beget good people.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Division Service Line AVP Transfer Center opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.