EMT Transport Coordinator - Mid Shift

HCA Healthcare, Inc.; Plano (TX); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Wellbeing support

Paid time off

Retirement resources

Education support

Additional family and insurance perks

Résumé du poste

Medical City Plano, part of HCA Healthcare, is seeking an EMT Transport Coordinator for mid shift to coordinate discharge transport. You will work with hospital staff and transport providers to match patients’ clinical needs, ensuring timely arrangements with a focus on customer service and professional communication.

The role requires EMT licensure and 2+ years of clinical experience, with strong data management skills and the ability to handle multiple calls and ETAs.

Qualifications

• Minimum 2 years of clinical or hospital experience.
• EMT Basic, Advanced, or Paramedic licensure required.
• Strong communication with hospital staff and transport providers.
• Knowledge of regulatory requirements for ambulance transports.
• Proficient in Microsoft Office; able to navigate databases.
• Ability to work independently and under pressure.
• ED and acute hospital experience preferred; Call Center/Transfer Center experience preferred.

Responsabilités

• Arrange discharge transport in a timely, patient-centered manner using facility profiles and healthcare information.
• Coordinate transport for discharge of patients from HCA facilities.
• Maintain awareness of hospitals in markets served and services provided by transport companies.
• Demonstrate professional customer relationship behaviors with all call center groups.
• Maintain professionalism when interacting with challenging callers.
• Ensure accurate data collection and maintenance in patient records and workflow systems.
• Navigate and document in all technology platforms and call systems as needed.
• Handle multiple calls and prioritize transport based on facility ETAs.
• Communicate ETAs to facilities and update delays after transport is arranged.

Connaissances

Clinical experience

EMT licensure

Customer service

Regulatory knowledge

Office software

Under pressure work

Description du poste

Do you want to join an organization that invests in you as an EMT Transport Coordinator - Mid Shift? At Medical City Plano, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The employee facilitates arranging the transport of patients being discharged from all HCA facilities within the markets served. The position collects information relative to a patient’s status and transport request and then facilitates arranging transport with transport providers that match the patients clinical needs.

The employee will collaborate with the hospital staff and transport companies for timely and appropriate transport arrangements. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Performs all patient logistic center functions for arranging discharge transport in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles and healthcare information.
• Transport coordination specific to the discharge of patients from HCA facilities.
• Establish and maintain a high degree of awareness and knowledge of hospitals within the markets served and services provided by the multiple transport companies.
• Exhibit and model exceptional customer relationship behaviors, including telephone contact with all of the call center customer groups (i.e. any employees at the HCA hospitals, dispatch for transport companies, and fellow employees including PLC coordinators).
• Maintain professionalism and customer-centric communication with challenging callers.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call systems as needed.
• Demonstrates the ability to handle multiple calls efficiently and prioritize need for arranging transport based on ETAs requested by facility.
• Maintain a high level of communication with HCA facilities including calling back ETAs and updating delayed ETAs after transport arranged.

What requirements you will need:

• Minimum 2 years of clinical or hospital experience - Required
• ED and acute hospital experience - PreferredCall Center/Transfer Center experience - Preferred
• Certification/Licensure: EMT Basic, Advanced, or Paramedic licensure - Required
• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
• Exceptional communication and interpersonal skills with hospital staff and transport companies.
• Knowledge of basic medical terminology relevant to transport needs.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
• Ability to work independently and under pressure to follow through on issues.

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.