Patient Logistics Specialist

HCA-Healthcare; Richmond (VA); In loco; USD 24.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

401(k) match

Tuition assistance

Employee discounts

Descrizione del lavoro

HCA Healthcare, Inc. in Richmond, VA is seeking a Patient Logistics Specialist to respond to calls with urgency, gather patient information and coordinate transfers and bed placement across facilities.

The role supports efficient patient disposition and discharge planning within the Patient Logistics Center. The position requires strong communication, organization and medical terminology skills, with preferred experience in acute care and behavioral health settings.

Competenze

• Associate degree or higher preferred.
• Experience in an acute care setting preferred (e.g. ED, unit secretary).
• Understanding of how patient populations move through a hospital setting.
• Behavioral Health experience preferred (e.g. Behavioral Health Tech).
• Good communication skills, verbal and written.
• Strong organizational skills and ability to multitask.
• Proficient and understands medical terminology.

Mansioni

• Respond to phone calls with urgency and strong customer service.
• Gather initial information to open new case/call and prepare clinical information for clinicians.
• Maintain knowledge of facility medical staff, services and programs.
• Help locate resources and coordinate information for patient disposition and admissions.
• Maintain active inventory of bed availability for non-HCA bed placements and admissions.
• Coordinate hospital transfers and transports telephonically and via computer applications.
• Provide status updates to customers on patient cases and bed placement requests.
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center.

Conoscenze

Customer service

Communication

Organizational skills

Multitasking

Medical terminology

Formazione

Associate degree or higher preferred

Experience in acute care setting preferred

Strumenti

Electronic health records

Descrizione del lavoro

Hourly Wage Estimate: 17.36 - 26.05 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the career opportunities as a(an) Patient Logistics Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills


• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.


• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.


• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility


• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions


• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.


• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests


• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable)

What qualifications you will need:

• Associate degree or higher preferred


• Prefer experience in an acute care setting. (example Hospital Unit Secretary) – highly preferred experience in an ED.


• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations


• Prefer experience in Behavioral Health (example Behavioral Health Tech)


• Possess good communication skills, verbal and written.


• Possess good organizational skills and able to act on multiple tasks.


• Proficient and understands medical terminology

Scheduling Requirements:

• 12 Hour Shifts - Required


• Flexibility in scheduling - Required


• Rotating Weekends - Required


• Holiday Shifts – Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support,including free counseling and referral services


• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.