EMT Transport Coordinator - Nights

HCA Healthcare; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Tuition assistance

Job summary

Medical City Plano, part of HCA Healthcare, seeks an EMT Transport Coordinator – Nights to manage patient transfer, transport and bed placement across markets. You will follow established protocols, coordinate with physicians and hospital staff, and ensure efficient bed assignment using our center systems.

The role emphasizes customer service, rapid decision making, and accurate data handling in a fast-paced hospital setting. Night shifts and travel to nearby facilities may be involved.

Qualifications

• EMT Certification required.
• Experience in transfer centers or patient movement coordination preferred.
• Strong communication and customer service skills required.

Responsibilities

• Coordinate transfer, transport and bed placement for patients across facilities.
• Utilize protocols and systems to match patient needs with bed availability.
• Collaborate with physicians, nurses and administrators to ensure timely admissions.
• Maintain accurate data in patient records and center workflows.
• Provide professional, customer-centric service to physicians, patients and families.

Skills

EMT Certification

Transfer Center Experience

Interpersonal Skills

Tools

MS Office

Job description

Do you want to join an organization that invests in you as an EMT Transport Coordinator - Nights? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The clinician acquired clinical knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement request and then facilitates the patient's movement by matching the patient's clinical needs to the facility with bed capacity and service capability. The clinician will collaborate for appropriate bed placement within the facility in accordance with the current transfer center processes. This position coordinates all patients including medical and behavioral health patients, to include transfer, transport and bed placement. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
• Transport coordination specific to the transfer of patients and discharges from HCA facilities.
• Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
• Work collaboratively with team members ensuring appropriate patient admission.
• Establish and maintain a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center' customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Maintain professionalism and customer-centric communication with challenging callers.
• Performs functions, including centralized patient placement, for medical and or behavioral health patients in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
• Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer.
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.
• Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care
• Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators.

What requirements you will need:

• Minimum 2 years of clinical or hospital experience required- highly preferred ED and acute hospital experience.
• Call Center/Transfer Center experience (preferred)
• EMT Certificate (required)
• Must be proficient in EMTALA.
• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
• Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
• Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
• Knowledge of basic hospital services.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Proficient in Microsoft Office applications, Internet searches, and relevant databases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain long‑term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to work effectively with other employees and external parties.

Scheduling Requirements:

• 12 Hour Shifts – Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts - Required

Must live within 60 miles of a Patient Logistics Center Facility - PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Good people beget good people.”- Dr. Thomas Frist, Sr.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.