EMS System Status & Dispatch Specialist

County-of-Volusi; Daytona Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

County of Volusia seeks a Management Specialist for the EMS System Status Management group. The role focuses on optimizing ambulance coverage, unit availability, and dispatch operations via CAD/MDT and radio communications.

Qualifications include a high school diploma or GED with four years of progressive administrative/technical experience, plus a valid driver’s license. Substitutions and EMT/NIMS certifications may apply.

Qualifications

• High school diploma or GED and four (4) years of progressively responsible experience in administrative or technical support.
• Must possess a valid driver's license at time of appointment.
• Comparable education, training and experience may substitute minimum qualifications.
• Experience in a 911 system as an Emergency Medical Technician, Paramedic or Telecommunicator; or current Florida EMT/Paramedic/911 telecommunicator certification may be substituted.

Responsibilities

• Oversees daily EMS System Status Management operations and occasionally provides supervision.
• Answers incoming radio calls and coordinates actions for field units using MDT and CAD.
• Records messages and data into EMS records systems; coordinates ambulance deployment with the program.
• Monitors unit availability, posting plans, and ensures optimal response and coverage.
• Develops, produces, and analyzes reports on data for division director and monitors program compliance.

Skills

Communication

Decision making

Coordination

Problem solving

Stress tolerance

Education

High school diploma or GED

Tools

CAD System

MDT

Radio Communications

FCIC Terminal

Telephones

Job description

County of Volusia seeks a Management Specialist for the EMS System Status Management group. The role focuses on optimizing ambulance coverage, unit availability, and dispatch operations via CAD/MDT and radio communications.

Qualifications include a high school diploma or GED with four years of progressive administrative/technical experience, plus a valid driver’s license. Substitutions and EMT/NIMS certifications may apply.