Management Specialist - Working Title: System Status Management Specialist - EMS

County of Volusia; Daytona Beach (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

The County of Volusia is seeking a Management Specialist for the Emergency Medical Services division. The role oversees System Status Management, deploys ambulance coverage, and manages EMS unit availability using CAD and radio systems.

You will coordinate deployments, monitor unit status, and produce data-driven reports. Requirements include a high school diploma or GED with four years of related experience, plus a valid Florida driver’s license.

Qualifications

• Graduation from high school or possession of GED, and four (4) years of progressively responsible experience in administrative or technical support.
• Valid driver's license required at time of appointment; Florida license within 30 days.
• Comparable education, training and experience may substitute minimum qualifications.
• Experience with 911 systems or EMS is a plus; certifications in EMS are considered.

Responsibilities

• Oversee daily operation of EMS System Status Management, with occasional supervision.
• Answer radio calls, search records, communicate via MDT, and log entries in EMS systems.
• Coordinate daily ambulance deployment and monitor unit availability.
• Track unit status in CAD, manage OOS times, and calibrate deployments per demand.
• Provide reports to division director and ensure compliance with management goals.
• Train personnel as appropriate and coordinate with other divisions and agencies.

Skills

System Status Management

CAD coordination

Radio communications

Data analysis

Team coordination

Effective communication

Decision making

Education

High school diploma or GED

4 years related experience

Tools

CAD system

MDT

Radio system

Job description

The County of Volusia is seeking a Management Specialist - Working Title: System Status Management Specialist for the Emergency Medical Services division. This position is responsible for advanced para-professional work providing specialized technical service to the EMS Battalion Chief working in System Status Management and follows the System Status Management posting plan for EMS to provide ambulance coverage by deploying Volusia County EMS units within the dynamic system. This position will also manage EMS unit availability, dispatching non-emergency related calls, and/or messaging over a computer aided dispatch (CAD) system and radio communications system for EMS.

(Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• Responsible for the daily operation of EMS System Status Management role occasionally limited direct supervision.
• Answers incoming radio calls and answers requests from field units, conducts appropriate computerized searches or related services on behalf of field units, communicates via mobile data terminal (MDT), and makes entries into EMS computerized records systems as directed.
• Records information (incoming and outgoing messages) obtained via telephone and/or other sources (computer) from the EMS units on the appropriate forms and/or databases.
• Coordinates daily deployment of ambulances with the assigned program.
• Monitors and provide feedback to enhance the improvement of the System Status Management program as well as the MARVLIS deployment software used by EMS.
• Tracks EMS units logged in and available for calls; communicates with units to ensure optimal delivery and availability for the next call, confirms all units are showing in CAD.
• Follows the System Status Management posting plan for EMS to provide EMS coverage by deploying Volusia County EMS units within the dynamic system. Assigns VCEMS units to posting locations based on unit availability. call demand, human factors, and software recommendations to optimize efficient response to calls for service.
• When situationally appropriate, geographically align units closer to their home base toward the end-of-shift in an effort to help optimize timely clock out.
• Monitors unit time on scene and time at hospital to ensure efficiency of service and availability of units.
• Tracks in CAD, out-of-service (OOS) time for fueling, pickups, critical supply restocking, vehicle issues, human factors, or other status changes.
• Provide provisional coverage for SSC position when SSC Battalion Chief is away from the console or situationally encumbered.
• Administer and facilitate inter-facility transfers. as necessary, under the direction and authority of the Battalion Chief.
• Assigns EMS units to replace placeholder units as available.
• Develops, produces. and analyzes reports on data for division director.
• Monitors program for compliance with management goals and objectives.
• Analyzes data, systems, and policies to maintain program effectiveness and efficiency.
• May train personnel as appropriate.
• May function as a division specialist in a technical area of expertise.
• Coordinates operation of program with other divisions, agencies, and services.
• May be assigned to other county locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County and Local ordinances.
• Responds to emergency situations.
• Performs other duties as assigned

Graduation from high school or possession of GED, andfour (4) years of progressively responsible experience in administrative or technical support.

Must possess a valid driver's license at time of appointment

Must possess a valid Florida driver's license within 30 days of appointment and maintain thereafter.

A comparable amount of education, training and experience may be substituted for the minimum qualifications. Examples of comparable education, training and experience could include: Experience in a 911 system as an Emergency Medical Technician, Paramedic or Telecommunicator; or holds a current certification as a Florida Emergency Medical Technician. Paramedic or 911 telecommunicator.

Certificatio ns must possess and maintain:

• BLS Basic Life Support - American Heart Association (required within 1 year of hire)
• National Incident Management System (NIMS) courses ISI00, IS200, IS700. and IS800 (required within 6 months of hire)

• Knowledge. experience, and training on the Volusia County Emergency Medical Services (VCEMS) Posting Plan and System Status Management.
• Knowledge of procedures, theories, and practices applicable to field of expertise.
• Knowledge of a wide range of telecommunications equipment that includes telephones, FCIC Terminal and computer aided dispatch (CAD) system.
• Working knowledge of policies and procedures relating to public safety communications.
• Ability to exercise judgment and discretion in applying and interpreting policies and procedures. Ability to establish and maintain effective working relationships with other employees, clients, and the general public.
• Ability to communicate concisely and effectively.
• Ability to carry out oral and written instructions.
• Ability to coordinate the work of staff assigned to program.
• Ability to work under stressful conditions.
• Ability to interact effectively with others.
• Must be able to relocate to other county locations based upon operational needs.

ADA REQUIREMENTS:

Mental Demands: Ability to read and comprehend technical and professional manuals, journals, documents associated with program area: reports. safety instructions, memos, letters and may be required to read and comprehend legal documents and reports. Ability to perform basic mathematical functions. Ability to read maps, layouts, memos, summaries, and evaluations. Ability to write letters, procedures, memos, reports relaying information, ideas. data, and detail. Ability to speak clearly and concisely. Ability to analyze data and develop conclusions.

Physical Demands: Sedentary work. Visual acuity of 20/30 vision standard in each eye; if corrective lenses must be used to satisfy 20/30 vision standard. uncorrected vision should be no worse than 20/100 in each eye. Must pass hearing test with less than or equal to 40 decibels in each ear under the frequencies: 2,000 Hz, 3000 Hz and 4000 Hz. Ability to talk, finger dexterity, sit, reach, and grasp. Ability to tolerate long-term sitting and use of computer screen. Ability to staff shifts covering 24 hours per day, seven (7) days per week with a typical shift being twelve (12) hours long. Ability to lift, carry, push and/or pull a minimum of 10 pounds.

Environmental Demands: Inside work.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, local laws.