EMS Supervisor: Lead Field Operations & Staffing

WRHS; North Dakota; On-site; USD 39,000 - 44,000; Full time

Job summary

West River Ambulance Service (WRAS) seeks an EMS Supervisor in Hettinger, ND to oversee daily supervision of EMS personnel, staffing, scheduling, and operational readiness alongside the EMS Manager.

Responsibilities include ensuring vehicle readiness, completing checks, maintaining shift reports, monitoring patient care documentation, coordinating training and evaluations, and assisting with recruitment and regulatory compliance.

Qualifications

• Minimum three years of EMS experience.
• Current North Dakota EMT license or higher.
• Current BLS certification.
• Valid driver's license.
• Demonstrated leadership ability.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Serve as the first-line supervisor for EMS personnel.
• Manage routine staffing, scheduling, call-outs, shift coverage, and daily operational issues.
• Ensure ambulances, equipment, medications, and supplies remain operationally ready.
• Ensure required daily and monthly vehicle, equipment, supply, medication, and station checks are completed and report deficiencies.
• Maintain an ongoing shift report documenting significant staffing, operations, equipment, clinical, and personnel issues and submit the report weekly.
• Monitor completion and quality of patient care documentation.
• Address routine employee performance and escalate significant issues to the EMS Manager.
• Assist with orientation, training, competency development, and employee evaluations.
• Support continuous quality improvement and compliance with EMS protocols, policies, and regulatory requirements.
• Coordinate routine vehicle, equipment, supply, and maintenance concerns.
• Assist with mutual aid, ALS intercepts, transfers, and significant EMS incidents.
• Participate in recruitment and retention efforts.
• Maintain communication with the EMS Manager regarding significant staffing, clinical, safety, or operational concerns.

Skills

Leadership

Communication

Problem solving

Organizational skills

Scheduling

Education

High School/GED

Tools

ePCR systems

Job description

West River Ambulance Service (WRAS) seeks an EMS Supervisor in Hettinger, ND to oversee daily supervision of EMS personnel, staffing, scheduling, and operational readiness alongside the EMS Manager.

Responsibilities include ensuring vehicle readiness, completing checks, maintaining shift reports, monitoring patient care documentation, coordinating training and evaluations, and assisting with recruitment and regulatory compliance.