EMS Operations Lead

West-River-Health-Services; Hettinger (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

West River Ambulance Service in Hettinger, ND seeks an EMS Supervisor to oversee day-to-day operations, staffing, and ambulance readiness. This role supports the EMS Manager and may provide direct patient care within scope as needed.

Responsibilities include supervising EMS personnel, maintaining equipment and documentation, and contributing to QA, training, and performance evaluations. Rural service experience is valued for effective operations.

Qualifications

• Current North Dakota EMT license or higher.
• Current BLS certification.
• Minimum three years of EMS experience.
• Demonstrated leadership ability.
• Strong communication and problem-solving skills.
• Ability to use electronic patient care reporting and scheduling systems.

Responsibilities

• Serve as the first-line supervisor for EMS personnel.
• Manage routine staffing, scheduling, call-outs, shift coverage, and daily operational issues.
• Ensure ambulances, equipment, medications, and supplies remain operationally ready.
• Maintain an ongoing shift report documenting significant staffing, operations, equipment, clinical, and personnel issues and submit to the EMS Manager weekly.
• Address routine employee performance and escalate significant issues to the EMS Manager.
• Assist with orientation, training, competency development, and employee evaluations.
• Support continuous quality improvement and regulatory compliance with EMS protocols and policies.
• Coordinate routine vehicle, equipment, supply, and maintenance concerns.
• Assist with mutual aid, ALS intercepts, transfers, and significant EMS incidents.
• Participate in recruitment and retention efforts.
• Maintain communication with the EMS Manager regarding significant staffing, clinical, safety, or operational concerns.
• Assume delegated operational responsibilities in the absence of the EMS Manager.

Skills

Leadership

EMS supervision

Staffing

Communication

Problem-solving

Rural EMS experience

Education

ND EMT license

BLS certification

Paramedic license preferred

Tools

EPCR systems

Scheduling software

NEMSIS

Job description

West River Ambulance Service in Hettinger, ND seeks an EMS Supervisor to oversee day-to-day operations, staffing, and ambulance readiness. This role supports the EMS Manager and may provide direct patient care within scope as needed.

Responsibilities include supervising EMS personnel, maintaining equipment and documentation, and contributing to QA, training, and performance evaluations. Rural service experience is valued for effective operations.