EMS Supervisor

West-River-Health-Services; Hettinger (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

West River Ambulance Service in Hettinger, ND seeks an EMS Supervisor to oversee day-to-day operations, staffing, and ambulance readiness. This role supports the EMS Manager and may provide direct patient care within scope as needed.

Responsibilities include supervising EMS personnel, maintaining equipment and documentation, and contributing to QA, training, and performance evaluations. Rural service experience is valued for effective operations.

Qualifications

• Current North Dakota EMT license or higher.
• Current BLS certification.
• Minimum three years of EMS experience.
• Demonstrated leadership ability.
• Strong communication and problem-solving skills.
• Ability to use electronic patient care reporting and scheduling systems.

Responsibilities

• Serve as the first-line supervisor for EMS personnel.
• Manage routine staffing, scheduling, call-outs, shift coverage, and daily operational issues.
• Ensure ambulances, equipment, medications, and supplies remain operationally ready.
• Maintain an ongoing shift report documenting significant staffing, operations, equipment, clinical, and personnel issues and submit to the EMS Manager weekly.
• Address routine employee performance and escalate significant issues to the EMS Manager.
• Assist with orientation, training, competency development, and employee evaluations.
• Support continuous quality improvement and regulatory compliance with EMS protocols and policies.
• Coordinate routine vehicle, equipment, supply, and maintenance concerns.
• Assist with mutual aid, ALS intercepts, transfers, and significant EMS incidents.
• Participate in recruitment and retention efforts.
• Maintain communication with the EMS Manager regarding significant staffing, clinical, safety, or operational concerns.
• Assume delegated operational responsibilities in the absence of the EMS Manager.

Skills

Leadership

EMS supervision

Staffing

Communication

Problem-solving

Rural EMS experience

Education

ND EMT license

BLS certification

Paramedic license preferred

Tools

EPCR systems

Scheduling software

NEMSIS

Job description

The EMS Supervisor is responsible for the day-to-day operational supervision of West River Ambulance Service (WRAS). The position supports the EMS Manager by overseeing staffing, scheduling, ambulance readiness, documentation compliance, personnel concerns, required operational checks, and routine departmental operations. The EMS Supervisor may also provide direct patient care within their authorized scope of practice as operational needs require.Essential DutiesServe as the first-line supervisor for EMS personnelManage routine staffing, scheduling, call-outs, shift coverage, and daily operational issuesEnsures ambulances, equipment, medications, and supplies remain operationally readyEnsure required daily and monthly vehicle, equipment, supply, medication, and station checks are completed and report deficiencies or concerns to the EMS ManagerMaintain an ongoing shift report documenting significant staffing, operations, equipment, vehicle, clinical, and personnel issues and submit the report to the EMS Manager weeklyMonitor completion and quality of patient care documentationAddress routine employee performance and escalate significant issues to the EMS ManagerAssist with orientation, training, competency development, and employee evaluationsSupport continuous quality improvement and compliance with EMS protocols, policies, and regulatory requirementsCoordinate routine vehicle, equipment, supply, and maintenance concernsAssist with mutual aid, ALS intercepts, transfers, and significant EMS incidentsParticipate in recruitment and retention effortsMaintain communication with the EMS Manager regarding significant staffing, clinical, safety, or operational concernsAssume delegated operational responsibilities in the absence of the EMS ManagerOther duties as assigned by the EMS ManagerMinimum QualificationsCurrent North Dakota EMT license or higherCurrent BLS certificationValid driver's licenseMinimum three years of EMS experienceDemonstrated leadership abilityStrong communication, organizational, and problem-solving skillsAbility to use electronic patient care reporting and scheduling systemsPreferred QualificationsCurrent North Dakota Paramedic license or ability to obtainCurrent ACLS and PALS certificationsPrevious EMS supervisory or field training officer experienceFive or more years of EMS experienceExperience in rural or hospital-based EMSAHA instructor credentialsFEMA ICS-100, ICS-200, IS-700, and IS-800