EMS Supervisor

Coryell Health; Gatesville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Coryell Health in Gatesville, TX is seeking a dynamic EMS Supervisor to lead the EMS department, oversee staff, and ensure high-quality patient care. This role emphasizes operational oversight, staffing, training, and compliance with applicable regulations.

The supervisor will serve as a working leader, coordinate ongoing education, monitor performance, and support department operations while maintaining patient-centered service and confidentiality.

Qualifications

• Current Texas EMS certification/licensure
• Current CPR certification
• Current ACLS certification
• Current PALS certification (as applicable to department requirements)
• Current NIMS/ICS training as required
• Supervisory or leadership experience preferred
• Demonstrated knowledge of emergency medical care, EMS operations, and applicable regulations
• Strong communication, leadership, organizational, and problem-solving skills
• Ability to remain calm and make sound decisions in high-pressure situations
• Ability to work independently while effectively leading a team

Responsibilities

• Supervise, lead, and support EMS personnel in delivering safe, effective patient care.
• Assist with daily EMS operations, including staffing, scheduling, assignments, and coverage.
• Respond to emergency calls and provide patient care within licensure scope.
• Monitor EMS staff performance and provide coaching and guidance.
• Promote adherence to EMS protocols, medical direction, and regulatory requirements.
• Assist with orientation and onboarding of new EMS employees.
• Coordinate continuing education and required certifications.
• Participate in quality assurance and performance improvement activities.
• Review patient care reports for completeness and accuracy.
• Monitor response times, patient outcomes, equipment readiness, and department performance.
• Ensure ambulances and equipment are maintained and stocked.
• Assist with inventory management and equipment needs.
• Investigate and document patient care concerns and incidents.
• Maintain communication with hospital departments and community partners.
• Assist with emergency preparedness and mass-casualty planning.
• Participate in department meetings and committees.
• Promote teamwork, professionalism, accountability, and customer service.
• Maintain confidentiality of patient and employee information.
• Ensure HIPAA compliance for EMS and hospital activities.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Team management

Education

Associate or Bachelor's degree in EMS/healthcare administration

Job description

Brief Description

The EMS Supervisor is responsible for providing leadership, oversight, and operational support for the Emergency Medical Services (EMS) department. This position supervises EMS personnel, ensures quality and timely patient care, supports daily operations, and promotes compliance with applicable federal, state, and local regulations, as well as organizational policies and procedures.

Brief Description

The EMS Supervisor is responsible for providing leadership, oversight, and operational support for the Emergency Medical Services (EMS) department. This position supervises EMS personnel, ensures quality and timely patient care, supports daily operations, and promotes compliance with applicable federal, state, and local regulations, as well as organizational policies and procedures. The EMS Supervisor serves as a working leader and clinical resource for EMS staff, responding to emergencies when needed and assisting with staffing, scheduling, training, quality assurance, equipment, and department performance.

Pay depends on certifications and experience!

Essential Duties And Responsibilities

• Supervise, lead, and support EMS personnel in the delivery of safe, effective, and compassionate patient care.
• Assist with daily EMS operations, including staffing, scheduling, assignments, and coverage.
• Respond to emergency calls and provide patient care within the scope of licensure and certification.
• Monitor EMS staff performance and provide coaching, mentoring, and corrective guidance when appropriate.
• Promote adherence to EMS protocols, medical direction, department policies, and regulatory requirements.
• Assist with orientation and onboarding of new EMS employees.
• Coordinate and monitor continuing education, competency evaluations, and required certifications.
• Participate in quality assurance and performance improvement activities.
• Review patient care reports and other EMS documentation for completeness, accuracy, and compliance.
• Monitor response times, patient care outcomes, equipment readiness, and other department performance indicators.
• Ensure ambulances, medical equipment, medications, and supplies are properly maintained, stocked, and ready for service.
• Assist with inventory management and identification of equipment and supply needs.
• Investigate and document patient care concerns, incidents, complaints, and other operational issues.
• Maintain effective communication with hospital departments, physicians, law enforcement, fire departments, other emergency services, and community partners.
• Assist with emergency preparedness, disaster response, drills, and mass-casualty planning.
• Participate in department meetings and organizational committees as assigned.
• Promote teamwork, professionalism, accountability, and excellent customer service.
• Maintain confidentiality of patient and employee information.
• Ensure compliance with HIPAA and applicable EMS, hospital, and occupational safety regulations.
• Perform other duties as assigned.

Leadership Responsibilities

• Assigning and directing work.
• Monitoring employee attendance and performance.
• Providing performance feedback and recommendations for disciplinary action when appropriate.
• Assisting with employee evaluations.
• Addressing staffing and operational concerns.
• Promoting a positive and professional work environment.
• Serving as a resource and point of contact for EMS staff during assigned shifts.

Requirements

Required Qualifications

• Current Texas EMS certification/licensure appropriate to the position.
• Current CPR certification.
• Current ACLS certification.
• Current PALS certification, as applicable to department requirements.
• Current NIMS/ICS training as required.
• Preferably with supervisory or leadership experience.
• Demonstrated knowledge of emergency medical care, EMS operations, and applicable regulations.
• Strong communication, leadership, organizational, and problem-solving skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to work independently while effectively leading a team.

Preferred Qualifications

• Paramedic certification.
• Previous EMS supervisory, management, or field training experience.
• Experience with quality assurance/performance improvement programs.
• Experience working in a hospital-based EMS system.
• Associate or bachelor's degree in EMS, healthcare administration, or a related field.

Summary

Build Your Future in Healthcare with Coryell Health. Be part of something meaningful. At Coryell Health, you’ll join a supportive, close-knit team dedicated to improving the lives of people in your community. Every day is an opportunity to bring care, comfort, and positive change to friends, families, and neighbors. Since 1940, Coryell Health has proudly served as a community-owned healthcare provider, delivering high-quality, comprehensive services all in one place. Our commitment to excellence is matched by our investment in our team. We offer competitive pay, comprehensive benefits, retirement plans, and tuition reimbursement to support your growth. If you’re ready to begin a rewarding healthcare career and make a lasting difference, we invite you to apply and become part of the Coryell Health team.

• competitive pay
• comprehensive benefits
• retirement plans
• tuition reimbursement