EMS Program Manager & Compliance Lead

County of Santa Clara; California; On-site; USD 140,000 - 190,000; Full time

Job summary

County of Santa Clara seeks an experienced emergency medical services leader to plan, organize, and supervise the County's EMS system across personnel, volunteers, and provider networks. The role ensures compliance with California health codes, regulations, and county policies while advancing pre-hospital care standards.

The position involves directing external EMS personnel, managing contracts, analyzing program data, and coordinating with hospitals, public safety, and community partners.

Qualifications

• Bachelor's degree as specified in employment standards.
• Three (3) years of emergency medical services experience.
• A Master's Degree may substitute for one year of EMS experience.

Responsibilities

• Coordinates and manages EMS program activities, including QA/QI and meetings;
• Directs external EMS personnel and agencies;
• Prepares and monitors contracts and related finances;
• Prepares data reports and analyzes program needs;
• Develops and maintains program goals, policies, and procedures;
• Monitors EMS providers for medical appropriateness and continuity of care;
• Provides staff direction and compliance support for reporting requirements;
• Assists hospitals and public safety agencies in planning pre-hospital care;
• Establishes stakeholder relationships with community and agencies;
• Assists in disaster medical response planning and incident management;
• May supervise subordinate staff and oversee contractors/volunteers;
• May participate in budgeting for assigned programs;
• Performs related duties as required.

Skills

EMS program management

Budgeting

Staff supervision

Contract management

Quality assurance

Education

Bachelor's Degree in Health Care Administration, Nursing, Public Administration, or related field

Master's Degree may substitute for one year of EMS experience

Job description

County of Santa Clara seeks an experienced emergency medical services leader to plan, organize, and supervise the County's EMS system across personnel, volunteers, and provider networks. The role ensures compliance with California health codes, regulations, and county policies while advancing pre-hospital care standards.

The position involves directing external EMS personnel, managing contracts, analyzing program data, and coordinating with hospitals, public safety, and community partners.